Rcc Waterproofing

I used RCC to waterproof the exterior of my house back in October of 2021. George was my main contact and at first he was very helpful, honest and informative of the entire process. It took a month after leaving the deposit and haggling them to tell me when they are going to be coming out to do the work. Choi and team came out and did the work which was tough and gruelling but it wasn't as what was agreed on in the contract. The sump pump pipe had two horizontal 90s which were supposed to be 45 degrees and the pipe was supposed to go 12ft from the house but was only 6ft (I had to fix on my own). The soil was not compacted down as the team said I wouldn't need it and it would be fine. A month later after a few rainfalls, the soil had settled 10"+ and is erroding my paving stone walkway. The sump pump works (the soil directs water to the house and the pump runs often) yet my basement is still dry.

I reached out to George and RCC team and they have ignored my requests to come fix the issue even though the contract states they would fix settling of backfill.

I thought these guys would be reputable being a Mike Holmes contractor and being in the news a lot. But the experience I had leaves me to not recommend these guys to anyone.