Rand actually installed my pool 5 years ago. We have used them ever since to do our open and closing. There service use to be good but has started to go down hill fast over the last couple of years. This year was a nightmare. They said they opened the pool and in 3 days my pool was green with algae. I called in and reluctantly someone showed up and said they fixed it. Again 3 days later a green algae filled pool. I called back and was told they were short staffed and didn't know when they could have someone come back, convenient seeing I paid 3 weeks prior. I told them I would have to call another company then and reverse payment, they told me "you have to do what you have to do". I called Clear Blue Pools and had amazing service. They told me my salt water system had never been turned on at all. Regardless of informing Rand of my concerns etc.. Rand sent my bill to a collection agency for sevices I never received. I had to pay another company to fix their bad job. I will never use them again as they obviously do not value loyalty or quality of work. I have researched other pool company's now and realize that Rand is very over priced so I am glad now that this happened to make me more aware. I highly recommend you research other company's before using Rand to save you grief down the way.
- Approximate cost of services:
- $275.00