Absolutely awful - we were planning our dream kitchen - from day one they said they could do certain things, then couldn't then could then couldn't .. we finally got over the design of the counter as these were the granite counter tops I loved .. They take forever to be installed and now we have been dealing with them since almost September of 2016 because we can't even put a glass on our counter without getting water spots - our counters have marks all over them if any water touches them. The customer service has been terrible as there is no way this should be going on for so long. No solution. We now have new expensive counters that essentially we can't use and no one is dealing with this.