We first visited the Pro Stone office in mid June '09 looking for a supplier for a granite countertop for a kitchen makeover. We were impressed with the granite selection at Pro Stone and appreciated being able to view full slabs instead of only small samples. Also we liked Pro Stone's use of thicker material than many other suppliers. Girish was helpful in our process of making a granite selection. Our countertop was installed in late July and we are pleased with the result. The installation was flawless and the fit was perfect.
Our only concern with Pro Stone was the fact that we needed to follow up several times after initially signing our order in order to get in touch with their Templater and have him come to obtain measurements. Also on the morning Girish originally committed for installation their install team was a no-show. We had to phone Girish and he had to check internally to find out what was going on. The install team did end up coming later that same day and completed the install without issue. However we were left with the impression that they'd had a scheduling screw up internally and needed to fix their scheduling last minute.
Overall however we're pleased with our pruchase and would recommend Pro Stone to others.
- Approximate cost of services:
- $4,000.00
- What could this company do to improve their services?
- Improve how they organization and schedule templating and installations.