Pro Stone

Had heard good stories about Prostone and they were very well priced so we opted to use them for our Kitchen Counter top install. Our Sales associate was Girish, and while we weren't overly happy with the entire sales process we felt it was worth it in order to get a quality counter top at a good price. Installers were on time, friendly and efficient and the counter top looked great upon first inspection. After allowing it to sit for the required amount of time I cleaned the surface only to find a small crack around the sink area. I immediately called Prostone who at first was not at all interested in hearing what I had to say and without actually looking at it told me there was nothing wrong. It was only once Prostone realized that they had not taken the second payment supposed to be paid the day before and that they were not getting paid until it was resolved did they begin to take itnerest in my issue. At that point in time the manager Bal came to my house and told me that it was not a big deal and he'd send someone to fill and polish it out. A couple days later a repair person arrived to remedy the issue, but once he was done the crack was still noticable, it had just been filled some what to match the colour. I once again told Girish and Bal that i was not satisfied with the result and wanted to know what they were willing to do to remedy the issue. I was told that in order for them to even consider discussing how to fix the issue I had to make the final payment or they were not discussing it. I once again told them that I would not be paying until I recieved a counter top that was not cracked at which point the stopped answering my attempts at contact and simply sent the outstanding balance to a credit agency. Seems Prostone is great up until the point that there is a problem at which point they just want their money and do not seem to care what your issue is.

Edit:

Was Finally able to get a resolution after posting the initial review. Prostone saw the review and was not at all happy with it and agreed that if I removed the review they would give me a new counter. That being said I removed the review and set up a date to have the new counter installed. The day before when I'd normally expect to receive a call to confirm the appointment I received nothing so I called in to find out what the situation was and spoke to Girish. Girish had no answers other then the counter had yet to be cut and asked if they could install it after Christmas. Again appears they were more concerned with getting new business rather then fixing the issues of their current customers. I was finally able to get a new appointment and the the installers showed up on time and were very good again at removing the cracked counter and putting in a new one.

I guess the long and short of the story is that Homestars really works well and that I'd be a little hesitant to take the rating for Prostone at face value as it appears that they will buy your silence. Rating was originally a 2 but has been updated to a 5 as the counter looks great and the price was right, but the process and sales team was far less then desirable.