Priority Plumbing

I called Priority Plumbing because I my Kitchen sink suddenly stopped. The lady on the phone was very friendly and kind. When Greg showed up, he was equally as nice and very courteous. He wore shoe covers, used drop sheets and was able to diagnose the problem right away. He offerred me several options to choose from which was great. I chose to power wash the drainline rather than snake it, because I had been dumping a lot of grease down the line and it would have been a re-occuring problem, had I just opted to snake it. He cleaned up the work area and left it smelling ilke a citrus orange smell. I am very impressed with Priority Plumbing. Everything I have read about the high level service was true, and I would definiatley use them again.

Priority Plumbing comes to your home and takes a lot of time to put together 3 options for you to get your kitchen drain unclogged. After more than a 1/2 hour, I was presented with the most expensive option - which was to jet the pipes - at $1,154. The least expensive option to snake the drain would have set me back more than $300 and Greg was skeptical if that would work as he could not pinpoint the clog. Instead, I paid Greg his $49 fee and sent him on his way. My regular guys, who incidentally have a Homestars Star, came later that day. I had called them in the morning, but they were busy, so I told them I'd call them back if I couldn't find someone else, as I was in a pinch. As usual, they arrived, didn't waste my time (pretty great as I have children) and charged me $175 to snake the drain. I told my guy about the experience with Priority earlier in the day and he was incredulous. He said the clog was plain as day. Anyway, this is my first negative review of a company on Homestars, but I feel obligated to report this as I don't think anyone likes to feel ripped off.

When I called Priority the staff was extremely friendly and helpful. They arranged an appointment for me the following day with their plumber calling me when he was on the way. Aside from the high quality work which they did, the extra steps the company takes such as putting on slippers when entering your home, and providing a pre-set list of the price for different services make them the company I will deal with whenever I have any plumbing issues in the future.

I had purchased 2 new toilets and as my regular choice of companies, i hired Priority Plumbing to install them. Greg did a fantastic job installing them, he made sure they were 100% solid and level. He hauled away the old ones and cleaned up the mess. He was extremely pleasant to deal with. Priority is a good company to deal with. What more can i say, I will continue to use Priority Plumbing.

Many thanks Steven and as I told your girl on the phone this morning even before you showed up, I think you guys have excellent customer service. You were here when you said you would, you were very professional and explained everything to me and then again to my wife, you found the leak when 3 other professional contractors before you couldn't and you even answered my questions after the fact. This was the best plumbing experience I have ever had.

Thanks again and we'll definitely be recommending you to our friends!

Cheers,

I called Priority Plumbing yesterday because my old laundry tub was leaking again. I have been using Priority Plumbing as well as recommending them to clients for several years now. Mike was very professional as usual, and informed me that to save space in my laundry room, I could install a single laundry tub, in place of the old double tub. I thought that was a great idea!
He installed the new laundry tub right away and hauled off the old bags of broken up concrete for me. They cleaned up as usual, and now I have much more room for storage shelving! I will continue to recommend Priority Plumbing to all my friends and family.

Greg came to install the vanity unit. To do the plumbing and put the base 'in situ' followed by the faucets and then the top.
The unit came WITH wooden 'feet', which HE did NOT discover till AFTER he'd done the plumbing, by which time it was too late, unless he undid all the work he'd just done.
He 'hid' the feet in the 2nd drawer. I KNOW this because in my GLEE I'd been into the bathroom several times before he came back to install it properly-(we had to have official condo people turning off the water which did waste more time) just to 'finally' enjoy having a real vanity in there.
I checked each drawer, as one does just for the pleasure of them sliding in and out. A middle aged woman 'thing'- if you will.
Naturally all drawers are empty as they should be.
He comes the next day and finishes installing. At this point in my excitement I had forgotten about the feet being part of it but stubbing my feet on the base VERY soon reminded me AND finding a 'lump' in the 2nd drawer, cleverly hidden from the top view, (one could see into the top drawers before the top went on which is why he put these 'feet' in LATE, when he UNPACKED them LATE>
IF he had unpacked EVERYTHING FIRST, we wouldn't be in this position. I was asked if I'd given them a PICTURE! These plumbers are not in kindergarden! IF one unpacks ALL one finds everything BEFORE one starts. AND to add insult to injury 'Justin' at the office said he would 'believe my plumber over you' and Greg had ALSO put up 2 towel rails that have BOTH since come down, in the last week, and they've only been UP 4-5 weeks in the first place. AND they are TRYING to charge an EXTRA $500 for rectifying GREG's own blunder and pass the buck to us. $500 because HE discovered something late! We don't HAVE $500 to go towards that! And whilst we get no response lately we're STILL stubbing our feet and have paid $1500 for someone not to check everything out FIRST!
Thank you.