Priority Plumbing

I needed a faucet replaced in my kitchen sink. I called Priority Plumbing, which had been recommended to me by a friend. The polite and cheerful receptionist, Carrie Anne, gave me a prompt appointment, and the plumber who arrived was a polite, respectful, friendly man, Kostis, who assisted me with another small problem - the proper installation of a flapper in the toilet tank (I had purchased it but could not get it into place by myself) then he did the faucet replacement for me. I asked about a backwater valve and he checked the route for that project as well and gave me the information I needed. He was very clean, tidy, clear in his explanations, cheerful, and helpful. I was very pleased with my service, and recommend this company highly.

Priority Plumbing was at our house last week within an hour of our call to help us with the pool forming in our basement!! they were professional quick and got everything 'moving' again!! great job!!

I was hesitant to commit to paying $50 up-front to have them assess the situation when they wouldn't give me an approximate estimate over the phone, or even an indication of their hourly rate. My instinct on this was right.

I needed a leaky pipe fixed under the kitchen counter - the quote, for which I paid a $50 home visit fee - was over $1,300. When I asked how long they thought the work (removing the pvc trap and installing a new one) would take, I was told "at least an hour". So, for those of you counting at home - the going rate at this place (give or take the $20-$30 in supplies that were included in the price) is over $1,000 per hour for plumbing services. Plus another $50 to let you know that in person.

*Update* In response to the response: The job quoted was *not* for 3 things. I did ask a question about an outdoor tap (which the plumber answered). No work was/is required.

The $1,300 quote was for replacing the trap and sink baskets (the pipe was leaking) under the sink and to fix a toilet that was hard to flush - it also included two upsell scenarios in which the plumber tried to get me to buy an entirely new toilet. After getting the quote, I asked for a price for only the sink fix and was told the price would be the same - $1,300. Again, I asked him how long he thought the repair would take and he said "at least an hour". I asked him if his hourly rate was *really* over $1,000 an hour and he began to tell me about the training that goes into being a licensed plumber. It was a friendly talk the entire time (he was very courteous). I told him I would think about it, and left it at that.

I suppose the only real response I have is this: I called another company to come in, which they did for free (see my other review), and my sink was fixed for $250. As for the toilet: Did I need a new toilet? No. Did I need to have the inner parts replaced? No. The other guy just looked in, bent the wire coming off the handle, and it now works perfectly. No charge.

I had two toilets that had issues. One kept running and the other was so bad it would not even fill up the tank. Kostis gave me a few options and fixed things in a short amount of time. He even mentioned some maintenance tips to prevent recurrence.

I found Priority Plumbing & Drains and Greg the plumber to be very knowledgeable and he did an excellent work. The price of the repair was well explained before the work was done.
Excellent work.

The plumber, Giacomo that came to service our problem was friendly and professional. He provided us with 3 different possible options to move forward with to fix our problem. He was quick and clean.

A valve recently developed a leak (faulty valve). Giacomo replaced the valve free of charge. Expert service, efficient, professional and great sense of humour!!
I have, and will continue to recommend Priority Plumbing.
Thanks Giacomo!!!

Priority Plumbing responded in a very timely manner. The plumber, Kostis, was very courteous, and efficient. I would have no hesitation in recommending this company in the highest possible terms.

We had our basement toilet spill waste into our basement over the holidays. We called Priority Plumbing because we had seen our neighbour use them just over the summer so they were top of mind. I am glad I called them first because they had someone there as soon as they could, gave me up front pricing (expensive but no hidden costs) and he did what he had to do to figure out the issue we had including snaking the line, using a camera to look through the drains. Turned out to be a cracked pipe leading to the street from our home (80+ year old pipes) so the next morning the crew was there to fix the problem and we are back up and running.

What was just as impressive for me is that Greg listened to my concerns and talked me through the process and took the time to explain our options and make recommendations. He did not judge my decisions and I felt like a customer throughout the experience not a victom (like I have experienced in the past with some plumbers in Toronto).

Use Priority Plumbing if you want exceptional customer service, quality work, and can recognize the value this provides over others. They are not the least expensive but I am confident with the quality of work and guarantee they provide that it will prove to the best value.

came even when they were notified very shortly. Fixed the drain, is well trusted; there are many garuntees. one of the most trusted in ontario. Would definitely recommend to others!