Priority Plumbing

Greg T was professional, efficient and knowledgable. He spotted a problem with the water heater in addition to the main problem and fixed both. The company is great and we have a plan with them due to other visits they've made. They are always reliable, tidy and professional. Highly recommend!

Priority offered great. service. The technician came during the window allotted and their office called that morning to confirm that all was well. They used a camera to show me the reason for the blockage in my pipes so I could see for myself. They offered options at various costs and came back the next morning to complete the job as it req'd some specialized equipment. They have set prices for certain jobs that they can show you. Trevor was great at walking me through the handbook and outlining my future options for major work as I have some roots growing into my drain. (fun!) But no pressure, just informative.

Allison was very pleasant and attentive and set up an appointment for the following day. Greg assessed the job and was very professional in his explanation of the requirements. The work was professionally done and completed in a 7 hour period. I would have to say the cost was totally outrageous. Problem being I didn't have a choice it was getting cold. Even though the work was well done and the service was great I would have a hard time telling friends not to shop around and get quotes. On a positive note they did respond rapidly and the work was done professionally.

Quick, knowledgeable, friendly service from Greg. As an added bonus, he took extra time to explain how the water system worked at our house (we recently moved into an older house). Great experience all around.

just had a really terrific service experience from Priority Plumbing today! As I was going about my morning routine, my shower backed up and it was really gross. I called Priority Plumbing based on great reviews. The lady (Allison) was so nice and friendly when I called. Austin came over about on hour later. Upon arrival, he had his own floor mat and literally gave me the `red carpet`treatment. About an hour later the job was done and all cleaned up nice. Not just a quick pick up of the tools, I mean disinfected and shiny. I am really impressed with the professionalism of this company.

Backed up portion of the main drain in the house. Had to replace part of pipe due to tree roots. Priority Plumbing responded quickly and was able to quickly assess the problem and propose several (cost) options. They were knowledgeable and did the work quickly. Cost was outrageous (in my opinion) considering it was 20$ worth of PVC pipe and $3 worth of cement, but it is what it is. Problem is solved and basement is dry. The joys of home ownership.

I would definitely recommend them to someone else.

I had a backup in my main drain located in my basement after doing laundry.

I called Priority plumbing and they gave me a 5-8 appointment and promised to call 30 mins before arrival. At 7:30 no one called so I called them and the message said they are closed and call back during business hours before 8 PM (it was 7:30).

I called back the next day and was told another appointment has been made for 8-11 which was also missed.

The third appointment was booked and to compensate me for my troubles, they offered to waive the $49 assessment fee. The 3rd appointment the plumber showed up on time and with a call beforehand as promised.

Upon his arrival before doing any kind of inspection other then looking around, I was presented with a few options ranging from $800 to $8000. I was uncomfortable with agreeing to start any work without a camera inspection which was the reason I made the appointment in the first place.

After hearing about 5 options including him trying to sell me "a beautiful toilet" he has in his truck for $800 which went up to $1,100 after he looked in his book, I requested to just do the job I booked him for which was snake and camera as advertised on the website and confirmed by the lady who took my appointments.

He said he would do it but it would cost an additional $400 above what the website stated and what the booking lady confirmed. I was shocked and when i pointed out the site pricing he gave me the excuse that the price I was offered was for emergency cases where water backs up and after I told him my water did back up and showed him, he said I need a cleanout access and I showed him 2 of them and then he said he didn't want to open those cleanouts because its cast iron and instead, he would snake and camera via the toilet.

I asked him how long it would take and said about half an hour. He wanted to charge me an additional $400 above the agreed price to take out a toilet that has 2 screws in the ground. I was so frustrated with all his sales tactics and bait and switch techniques I told him I no longer wanted his "services".

I called another plumber who came out with in a few hours, opened the cleanout, snaked the main drain and pulled out a toy that the kids managed to flush down with a bunch of toilet paper caught up in it. The second plumber even inspected the entire drain with the camera to confirm all is well.

The clog was located outside the house under my front lawn which had nothing to do with any of the $800-$8000 options that priority plumber gave me. He would have known that if he actually used the snake and/or camera.

I was made to feel that my plumbing needs were not being addressed but rather just being used as a sales opportunity. Very frustrating experience and I'm really glad the $49 assessment fee was returned because paying that for the kind of service (or lack of) would of added an extra bitter taste.

I called Priority Plumbing, after receiving a card in the mail, for a clogged drain in our apartment. Greg came, although a day late due to heavy rains that caused floods, and did a great job in assessing and fixing the clog. My review is lower than Greg deserves due to the pricing. For what was a total of one hour on site, paying over $400 seems much too high, and I will look for a different company next time.

At the end of last year we had some plumbing work at our place of business that needed to be done and we called Priority Plumbing. At the time, I was unhappy with the price and quality of the work and I complained here and to management there. We could not resolve the disagreement at that time.
More recently the owner Austin took time to write me and ask if I was open to getting things resolved. Coincidentally, I was having another problem, this time in my home. I invited Austin to come out and make the repair, but without charge. He was quick to accept the opportunity to change my perception of his company and he helped set up an appointment. One of his team arrived at my door. He was polite, professional and took time to fix the issue and test that it was working properly. While he was there, I asked him about another issue and he was glad to look into it. 10 out of 10 on his work and professionalism. Austin then asked if he could send another of his team out to inspect the work done at our business and make any repairs necessary. I agreed and another very professional and competent plumber visited us that same day and made a repair to the work that was previously done. He too gets a 10 out of 10 for his work and professionalism. Austin has made a believer out of me about Priority Plumbing, him and his people. Thumbs up and thank you Austin!