Plumber came to our house promptly, and was very polite. $230 dollars to fix leak, but we were in a bind about to leave for vacation, so we said go ahead with the work. A few hours after the work was complete, the faucet was leaking again. Plumber came back, tried to change the cartridge, but didn't have one that would fit. Said he could try to find the parts, but that it would be another $230 + parts to fix it. $460 to fix a leaky faucet. "Well you know it's a really old faucet," the plumber says. Come on! Anything would be better than this!
- Company Response
Dear Greg, I'm sorry that you are not 100% satisfied with the service you recieved. Customer satisfaction is our number one priority here at Priority Plumbing. It is common with old faucets in old downtown homes, to be un-repairable, and the one's that may be repaired are sometimes difficult to find parts for. Having said that we do carry parts for over 25 different name brand faucets, an inventory list 2nd to none. Unfortunately, more often than not, the only solution to an out dated faucet is to replace the entire set of taps. This seem's to be the case in your situation. If our plumber has to search for parts for an out dated set of taps, as any proffesional you may aquire services from, will want a fee to do so. We would be happy to update your old leaky faucet to a more modern one if you so desire. We can even suggest a good but affordable set, if you are on a tight budget. We can credit the $230.00 you've already paid us, towards a new set of taps. This is standard practice for us. I only wish you had contacted us to resolve your issue first, before writing us up negatively. I'm not sure if you booked the appointment or your wife did because we could not locate you in our customer record by simply Greg from Parkdale. Please call us at 416-762-8662 and we would be more than happy to resolve all of your issues. Our company was built on repeated and referred business through an excellent record of customer satisfaction. We hope to hear from you and for the opportunity to resolve all of you Plumbing, Drainage and Heating requirements.
Sincerely,
Chris Prather - customer service managerPriority Plumbing
https://priorityplumbing.ca
416-762-8662