I just wanted to follow-up on a review I submitted on Saturday, May 2. As I had mentioned I had a small leak coming from my second floor bathroom into the room below. I removed all the drywall from in front of where I thought the leak was located and found the leak. It was therefore easy for the plumber to get at the pipes since I had removed all the drywal. I called Priority Plumbing for emergency service. They charged me $160 for the service call. Their plumber, Kevin, came over and had a look and then indicated it would cost over $700 to fix. It truly was highway robbery and, quite frankly, I would rather have paid that amount for brain surgery because that it what I would have needed if I decided to use them to fix the leak. Kevin indicated that this was a standard cost that any plumber would charge. I ended up hiring another local company and they fixed the problem for $350.
Had Priority Plumbing treated me fairly, I would have used them but they betrayed my trust and took advantage of my situation. They will likely do the same to other consumers so please avoid this company at all costs.
- Approximate cost of services:
- $800.00
- Company Response
Hi David,
I know that since you have read this review we have spoken on the phone and come to some sort of an agreement that not all company's offer the same service with regards to warranty's, craftsmanship, reliability, and trustworthiness.
In our conversation you would not tell me who you hired to do the work, so I can not comment on whether or not they offer a true 24 hour service, if you got lucky to find someone that evening, whether you will be able to reach them again in the future if there is a problem with the work, If they will answer the phone or you will have to leave a message which means you will have to call someone else anyways, how long it will take them to respond to a warranty call should they answer the phone, whether they are criminally back round checked and drug tested so you know you can trust your family to allow a stranger in the home while you are at work.
For a waterpipe to have leaked, it wasn't installed properly in the first place plain and simple. I'm not sure if you had hired the original plumber or purchased your home after the fact. That is really irrelavent, I am simply stating a fact about proper installation.
Our technician who's name is Steven, quoted you to replace a larger section of pipe other than the part that was just leaking now, because it was in poor condition and could leak again in the near future causing repeated damage to your wall and further inconvenience to you. The quote was not for $800, it was in the $500 range and again, was for a bigger section of pipe. The $159 was for an emergency service call which we only charge after 5PM and you were explained this over the phone prior to us dispatching our technician.
Other "reputable" companies charge $200 and up for emergency service calls.
We do not charge tax we collect it. So when you total the repair for more than just a leak, the emergency call out and the tax, it comes to somewhere in the $750 range which you rounded up to $800 in your report.
If you called us during regular business hours, it would have been around $500 for more than a spot repair.
Steven told me that you had tried to negotiate the price with him to do it for $350, which I can only assume you did the same with who ever you called after the fact. We do not negotiate with our customers on our price because it is not ethical that one person pays one price and another person pays less just because they live in a certain area or are a good negotiator.
We also agreed that if your situation was a complicated one, maybe the plumber who did the job cheaper would not have been equipped to solve it and that providing superior service is providing superior value and worthy of a little bit more.
Priority Plumbing
https://priorityplumbing.ca
416-762-8662