Don't be fooled by the sweet voice of the receptionist and the promises on their website. We had to have two valves replaced on our leaking water heater which are $350 to replace normally (parts and labour) as quoted by several other plumbing services. We paid to Priority Plumbing $850. They damaged the controller during these part replacements, which costs another $550 to replace. When our gas supplier detected a gas leak in our home, they agreed to pay the repair costs, but then refused a week later. This company will take advantage of homeowners in high stress situations and gauge them in pricing and provide shoddy workmanship in return. On top of all this they try to fool you into purchasing a membership and insurance with their service. Do NOT use this plumbing service. I have recently reported them to the Better Business Bureau and the Ministry is currently investigating.
- Approximate cost of services:
- $850.00
- Company Response
Dear Vesna, You called us because you had a flooding water heater. We charged you $400 to repair it and we left. You called us back again for a different leak on a valve above your water heater. (Not on your water heater), and we charged you $250 to repair that. You must have been happy with our service the first time to have called us back a 2nd time. You then had a problem with your gas line several days later. (Something completely different). You called us again and we told you to call the gas company. We do not work with gas. We did NOT touch your gas line at any time. We understand that it is very easy for you to blame us for your problem. We are sorry that you incurred these expenses, but we did NOT cause your problems. We fixed the problems that you paid us to fix as promised, and we thank you for this. Thank you.
Priority Plumbing
https://priorityplumbing.ca
416-762-8662