Premi Air Heating & Air Conditioning

Thank you so much Yogendra for your kind words and for taking the time to leave this review for me. I must tell you what a pleasure it is to speak with an informed and sophisticated customer like yourself. I only like to incur a service call when it is necessary. For some clients, any little thing is out of their comfort zone while some feel comfortable getting involved in their system. We are happy to provide the level of service that each of our customers' require.
WateFurnace Geothermal systems are very reliable and most often any problems they have can be associated with external issues that are usually quite easy to rectify.
I am glad we were able to help you!

Hi S.E.,
Thank you so much for your kind words about our company. Pritesh is truly a gem and we are so fortunate to have him as part of our team. Always on time, always calm, always professional, always soft spoken and always with a warm and friendly smile. He isn't just a highly skilled technician to us, rather he is a dear friend and a true inspiration.
I want to thank you so much for taking the time to acknowledge our effort and express my personal appreciation for this. We have built our company one customer at a time by treating each one as our family. We are blessed to have many fine clients like yourself and are grateful for this. Please feel free to call us whenever you need our help.
Best Regards,
Joe Simon

Hi KP,
Thank you so much for taking the time to write this kind review. I apologize for not responding earlier. I usually get an email from Homestars notifying me of a review received so I can respond right away. I just noticed your review today while responding to S.E. above. In our field, we often find mistaken diagnosis leading to the replacement of parts that were not necessary. Most manufacturers test the failed parts that are returned from the field and report data of over 25% of failed parts were misdiagnosed and were NOT FAULTY. At Premi-Air we have a policy of proof before replacement. This means all our technicians must perform specific tests to confirm 100% of a part failure before we will recommend replacement. Most "failures" are in fact just internal safety switches doing their job. Once the condition is corrected, the furnace will work fine.
I am so glad that I was able to help you and really appreciate you taking the time to acknowledge us on this review board.
Best Regards,
Joe Simon

Thank you so much for your kind words about our company. We are proud of our company culture including the attribute integrity. We insist on doing what is best for our clients and treating their air conditioners with the same care as our own. We are glad to have been of help and truly appreciate your acknowledgement.
Best Regards, Joe Simon

Thank you Chaim for that nice review. We have found that the best way to satisfy our customers is to actually listen to their requests so that we know exactly what the customer wants. Thank you for acknowledging this point.
Best wishes for a wonderful spring.
Enjoy the Afikomen!

Hi DK,
I am terribly disappointed about this delay in getting your fireplace repaired. I am the owner of Premi-Air and I would love to speak with you to get this issue resolved. I was not aware about this issue until now and I wish you would have called my office and asked to speak directly with me and I would have done anything in my power to resolve.
Please send me a direct email to Joe@premi-air.ca and I will call you right away to get this issue resolved.
Thank you so much!
Hi Again DK,
This is Joe Simon again. Firstly, I would like to let you know that our company policy is that all service follow work up be priced and presented to our customers in real time as the work is performed with no delay. I have investigated and found out why we have not succeeded yet in getting you the gas valve for your Vanguard fireplace. Bob has actually followed up quite a bit with our suppliers to find your gas valve. Unfortunately, Vanguard, the manufacturer of your fireplace, does not have a distribution channel in Canada so we cannot get OEM parts for your fireplace in Canada. They can be ordered directly from the US but they cannot assure us that the parts will be approved for use in Canada. I have researched the valve extensively and have found a Canadian approved valve that should work for your unit. I have made inquiries by the manufacturer of this valve to confirm that it will work properly for your unit. I am waiting for confirmation from them before we can replace your valve.
I am truly sorry that this is taking so long but the most important thing is your safety and the safety of your family. Therefore, we must only use safe and approved components in all our work. Since your fireplace is not readily available in Canada and is not supported in Canada, it is taking longer to ensure the correct repair parts. We are doing everything in our power to resolve this but we are dependent on information from manufacturers that we require before we can proceed. We are waiting for this information and this is specifically what is causing the delay.
As soon as we confirm the correct valve that is approved for safe use in Canada we will get in touch with you.
Regardless, please contact me directly at the office 416-781-1054 ext. 23 so I can explain further.
Thank you so much for your business and I apologize for not meeting your expectations.

Dear Paul and Rachel,
Wow!! What a nice review. I cannot even begin to tell you how much I appreciate the time you took to leave me this nice review. I am so thankful that I have the opportunity to work with such nice people like you. From our first meeting you treated us so warmly and nicely. I am sure you will enjoy the enhanced comfort and efficiency that your new system will deliver for many trouble free years. May you have many wonderful years together in your beautiful home.
Please remember that you can call me anytime should you have any questions or concerns.
Best Regards,
Joe Simon

Thank you so much Mr. Martin for taking the time to leave us this kind review. I really appreciate your patience with us as we sorted out the nuisance issue with the control board. My favourite customer is one that does his/her homework and asks all the right questions. It was so refreshing dealing with you and Mrs. Martin because of your interest in the job and all its specifics. While in your home, you treated us like esteemed guests. We all truly appreciated your hospitality. I am so thankful to have such wonderful customers like you and your wife. Please remember that you can always call me and I will be there to sort out any issues that you have. Thank you so much for your business.

Thank you so much Sasha for taking the time to leave us this kind review. All our technicians are trained to explain whatever we do to the customer. We always want our customers to be informed so that they are empowered to make all the right decisions relevant to their heating/cooling and domestic hot water systems. I am so glad that you were happy with our service.
Best Regards, Joe Simon

Hi Laura,
Thank you so much for this kind review. We feel fortunate to have had the opportunity to work with such a fine person like yourself. Your project did come with its unique challenges but we really enjoy working with our customers to achieve 100% satisfaction. Every one of our team members are part of this effort to deliver the ultimate customer satisfaction experience. We are alway so touched when people like yourself take the time out of their busy schedules to leave us a nice review. Thank you so much. Wishing you all the very best in your beautiful new home!
Jack Simon
Joe Simon