Poolmaster Canada Inc

Always great customer service - this last visit I asked about a replacement for my scoop and they suggested a cheaper alternative and then proceeded to put it on for me. Kudos for your service!

Teresa

Talon and his crew are friendly, knowledgeable and eager to provide advice. A part they provided was defective out of the box. They immediately identified it was a problem and had a replacement part installed within days. Great job!

Friendly, efficient service, aaccommodating and easy to deal with. This was our second year of renting a hot tub over the Christmas holidays, and we've had an excellent experience both times.

My pool liner lock, holding liner in place was falling off all the time, installed by somebody else 3 years ago. Because of that, I had to keep pushing it back all the time, even over winter. Over winter, I couldn't place pool cover, as I was afraid that liner will fall down and I will not even see that happening. I decided to find some reputable company on home stars and to give them job of replacing liner lock. As I was aware that replacing liner lock is small job, I decided to ask for pool closing as well, so that liner lock replacement together with pool closing makes financial sense for company I engage. I am opening and closing my pool myself for last 16 years, but in order to replace well liner lock, I decided to pay some good company for both. I contacted Poolmaster as I read good reviews on home stars. I was quoted $450 just for pool closing which sounded pricey compared to what some of my friends are paying, but I decided to go with that. I was very surprised what I was asked to provide visa card number at that time, as they would not come if they don't have visa card number. That was quite strange to ask for card number prior to any work being done, and as precondition for an appointment. However, trusting they are reputable company, I provided number and we booked an appointment. Also, I was asked to send photos of liner lock, which I did, so that they know what I have in advance.
On appointment day and time nobody showed-up. Nobody even called to say they will not show up. I called and talked with somebody completely unaware of my appointment. They told me they will call back just to see internally what is happening. Nobody called back so I called again. Then they promised they will come to close pool and to replace liner lock some other day. They did come an that day very late and started closing pool, but they started pushing existing liner lock in place. I explained to the crew that I want liner lock replaced and asked why are they pushing existing liner lock back as it will fall out. They said they were not aware that they had to replace it. They called the boss and told me that they will close the pool, cover it and will come back with liner lock. I even gave them sample of another liner lock that does not work, in order not to bring that one.
Nothing happened. Nobody called, nobody came.
Few days ago I received an e-mail with invoice attached for roughly $500. On scanned invoice is written that liner lock is required, and they ignored that and blindly charged my visa as I gave them number upfront. I replied back and asked for explanation regarding liner lock job that is not done and if and when they are planning to do that.
No replies and nothing happened.

Now I am stuck with same liner lock that is falling and I don't know what is happening under the cover which they placed. I payed $500 for pool closing that I usually do myself and I have the same problem as I started. In addition to that, I have to take pool cover off in order to see what is going on, as if liner fell down I have much bigger problem at hand.

This company got used to get easy money, picking only customers willing to provide visa number upfront, not caring nor trying to understand what customer really needs, and then charge them for what they can and are willing to do. I never came across such level of ignorance, as it appears, demanding marketplace lets them behave that way.

In 10 years of owning my pool, I've seen the full spectrum of pool maintenance companies - from barely competent and unreliable, to the company I used this year - Poolmaster - which was professional, knowledgeable and reliable. Talon (Owner) has assembled a team of people who are a pleasure to speak with, especially Mark, who is the Yoda of pool equipment and maintenance. When my pump motor burnt out, Mark provided advice that saved me hundreds of dollars and had me back up and running within 1 day. When it came time to close the pool, the crew was here as scheduled, they were fast, neat and provided service beyond what I expected - they even neatly stowed away my Kreepy Krawley and ladder without being asked. This a service-oriented and expert provider who really seems to care about being the best. My experience was great with Poolmaster and, based on what I've seen so far, I can see that they will be my go-to pool company for the duration.

After a number of let-downs by supposedly reputable pool service companies, I turned to PoolMaster to take over my pool maintenance. They were responsive and professional from the get-go, and over the last two months, seem eager to please in person but very difficult to get a hold of. I've seen plenty of glowing reviews mentioning Talon (the Manager), but he/they seem to struggle with the volume of work, making them incapable of responding in a timely fashion. I've committed myself to giving them more chances, considering their eagerness to please (when in person), and we'll see how it goes.

Thank you Talon and Mark for very many helpful tips regarding cartridge filter ,booster pump and pool cleaner operation . Your patience in explaining the works of the equipment was truly appreciated. You are the most competent team of pool specialists we have ever met and we met number of them ! After talking with you we feel more confident that our pool and equipment are running well . Thank you again ! We will definitely be back .
Jaye and Ravi

Finally after many years we found a knowledgeable,very professional and reliable pool service.
Dealing with Talon and his team has been a real pleasure.
Thanks guys ..we will be with you for many years to come

This company came out to help us out although we were out of district
Gave excellent customer service and advice
Without their help we were lost, gave lots of information about our pool that we had no knowledge of
Highly recommend them to anyone with pool issues

Thanxx Talon and Team who were most cooperative, professional, and competent in getting my pool opened in a time frame that pleased me no end. You guys were really good.