Pool Craft

From start to finish Pool Craft was professional, knowledgeable and extremely easy to work with. From our first meeting with Rick, we knew that we would be in good hands. Our project was large in scale yet ran smoothly and Pool Craft was always upfront and honest. Numerous individuals worked diligently towards the completion of our backyard oasis but it was the hard work of Chris K and Curtis (Stone Craft) that really made our dream backyard come to fruition. Jessica was a pleasure as she really helped facilitate all the final details upon completion of the project. The whole pool craft team takes immense pride in their work and it shows. We are thrilled with the finished results and our experience working with Pool Craft was a positive one. We will continue to work with Pool Craft for all our service needs. Thank you to the Pool Craft team for transforming our backyard, turning our vision into reality.

Bobby and his team have been helping me since last year to convert our pool to salt water pool and replace the liner. Their customer service is first class, they return calls and emails in hours and all their folks on site are so friendly and attentive. Would highly recommend Pool Craft for any work needed.

We use PoolCraft for our original design and construction in Richmond Hill and will be looking to them again to do second build in Collingwood. The whole project was done on time and on budget. They coordinated all elements of the construction project from the initial design through to the final landscape finishes. The service team was also always there for us. Highly dependable business and would continue to recommend them to others.

We hired Poolcraft to transform our backyard from a patch of grass to an oasis. It was a big project and required retaining walls, patio stone, grading, planting trees, landscape lighting, new fence, irrigation, etc. Poolcraft was very professional and did an amazing job. I particularly enjoyed working with Chris, who was very responsive and sent me a summary of work completed and next steps every single evening during the pool construction process. Would definitely recommend Poolcraft (and their sister company, Stonecraft) to anyone looking to build a pool and landscape their garden.

We had a wonderful experience with Pool Craft. The entire team was friendly, professional and a pleasure to work with. The crew was excellent, but Chris was exceptional in managing the project. Overall, the communication from Pool Craft was timely and accurate and they were onsite on time when they said they would be.
We're very happy with the experience and with the final product of a beautiful backyard and pool!

We couldn’t be happier with the work and the team at Pool Craft. After 5 summers of enjoyment everything is still in great working order. We also use Pool Craft for weekly service that we highly recommend for peace of mind.
Thanks Jason and everyone else at the Pool Craft family.

Pool Craft led the complete upgrade of our backyard this summer. We went from a backyard we loved and used a lot for entertaining to a resort-like home paradise. Rick was instrumental in developing the vision with us and Jessica and Chris and their teams brought it to life. As with everything in 2020, there were some ups and downs with the project but they were always attentive to our needs and came up with great solutions. We loved that the pool team and the landscaping teams worked so closely together and coordinated their efforts. All crews were professional and great to work with. We are very much looking forward to enjoying our new backyard next year.

I had a slow leak in my pool back in June of 2020. Mike came out to look at it and found no pressure in 2 of the jets. He took some pics and then my visa was charged $523.12 with no invoice sent, no description of when and why I was charged so much.
I tried numerous emails and phone calls requesting an invoice and have received nothing. They just took my money.
Would not recommend Pool Craft for the very poor customer service.

Look no further. This is the pool company you want to go with. We are very meticulous and detailed oriented people with high standards. It was refreshing to finally work with a company with the same values and standards. Everyone you will interact with from this company is top notch... Extremely responsive, hard working, and have great pride in their work. And their landscaping arm, Stone craft is fantastic as well.
Thanks for making our backyard dream come true.

My family has been doing business with Poolcraft for over 40 years, so when my husband and I decided to put in a pool, my dad insisted on Poolcraft. We are so happy we followed his advice.

We started off discussions with Jason to determine the size, options, and best upgrades for our pool. He was forthcoming and honest. We expressed that we were working with a particular budget and he respected the budget and we never felt any pressure to spend more than we had allotted. We are super happy that we decided to follow his advice on a few of the upgrades.

A few months later, in the spring, the crew showed up to dig the pool. It was super fast and the crew was professional and had excellent communication.

The liner and water were installed the following spring within a few hours. We kept in touch with Jason to coordinate a day that worked for us. Poolcraft would often reach out to find out where we were at in our project and once our fence and landscaping was done, they showed up soon after. We did not have to wait long at all. It was perfect timing for the heatwave that ensued soon after install. It was reassuring to know that we were still a priority, even though we had paid for the majority of the pool. Poolcraft kept us on their radar.

We also dealt with Chris frequently. He is a wealth of knowledge and he was available at any time to answer any question we had. We felt at ease to reach out and ask about the pool profile and troubleshooting issues with pool chemistry. He is clear and concise and he was able to simplify the steps needed to maintain our pool.

This is a professional company that adheres to timelines, has competitive prices, and respects their customers projects, no matter the size. I would, without hesitation, continue to recommend Poolcraft for any pool or landscaping needs.