Pool Craft

Swimming Pools, Spas & Hot Tubs
Richmond Hill ON L4C 9W6
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98%

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Reviews for Pool Craft

Average customer rating:
9.8 10 (164 reviews)

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Tamara
Tamara
3 reviews Ajax, ON
10/10

Pool

We are over the moon happy with absolutely everything Poolcraft did! They are an amazing company!

Approximate cost of services:
$250,000.00
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Company Response

Thanks Tamara !!
The entire team enjoyed their experience with you a d Greg! I really love your choices. Looks so clean and modern.
Thanks again for everything
The Pool Craft Team

Private User
Private User
0 reviews Newmarket, ON
10/10

Pool Equipment Replacement

Geoff and his team responded immediately to a pool equipment failure, showed up the next day with a replacement and was completed in a professional and tidy manner.

Approximate cost of services:
$1,400.00
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Company Response

Thank you very much for the business ! I'm glad our team was able to get you the new filter in a timely manner
The Pool Craft Team

Private User
Private User
Private User reviews Newmarket, ON
10/10

Pool chemistry

Always excellent advice and service. Pollen and caterpillars really did a number on the pool this year. One visit to Pool Craft, some advice and some pool chemicals, and the problem was solved.

Approximate cost of services:
$140.00
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Company Response

So happy our team was able to get you cleared up.
The Pool Craft Team

Private User
Private User
0 reviews Newmarket, ON
10/10

Somerville Drive

Pool Craft transformed our backyard into our dream oasis. We highly recommend them for your next outdoor project!

Approximate cost of services:
$225,000.00
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Company Response

It was a pleasure working with you Alix !
You made some great choices by adding the dual benches in the deep end, the basketball net and of course the deck jets ! You have a great set up. Enjoy !!
The Pool Craft Team

barry
barry
1 review Richmond Hill, ON
10/10

New vinyl liner

Showed up on schedule did the work efficiently and finished the following day. Clean and polite staff.
Thanks poolcraft

Approximate cost of services:
$5,000.00
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Company Response

Hi Barry
We appreciate your continued support ! You've been a great customer for over 10 years. I hope you enjoy your new liner !! Happy swimming !
The Pool Craft Team

Greg from Richmond Hill
Greg from Richmond Hill
2 reviews Richmond Hill, ON
10/10

What a pleasure!

I can’t sing but I will sing praises to Pool Craft all day long! The entire team has been a pleasure to deal with and the entire process from first phone call through to pool fill has been seamless, problem free and frankly, quite enjoyable. I would recommend Pool Craft to anyone looking to build out their backyard oasis. All through the planning, education of styles, equipment, chemicals and implementation it was an enjoyable and painless process. Jason and his team have created an environment in which a home owner can let their guard down, have some fun and let them, the experts, do their thing and do it well. Every time I was told something would happen, it did and I could bank on my daily email, like clockwork, to come in with an update from my Pool Craft project manager to notify me of what happened that day and what would be happening next. Communication was second to none. My family and I are now enjoying our pool and loving every minute. Thank you Pool Craft!!

Approximate cost of services:
$110,000.00
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Company Response

Greg, we spoke often about you and your project and we were also quite impressed by your attention to detail. In fact, Bobby was quite shocked when he came to start up your pool as you seemed to be an automation expert in a matter of hours !
Enjoy the gorgeous weather and your first weekend with your pool
The Pool Craft team

Caro in Concord
Caro in Concord
3 reviews Vaughan, ON
10/10

Great service! Worth every penny

Pool craft gave us exceptional service, even when they were super busy with other customers, i didnt feel i was not getting their service. Great company! Chris and Jason are great! Recomend pool craft anytime!

Approximate cost of services:
$58,000.00
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Company Response

Hello Carol!
We truly enjoyed working with you as well !
I hope you and your family have a wonderful summer of pool memories.
All the best
The Pool Craft team

Private User
Private User
0 reviews Aurora, ON
10/10

Pool

Poolcraft did a great job building out pool and provided exceptional service after the build. They are available to help whenever we need something. The customer service team is knowledgeable and very quick with their responses. The service techs are always super friendly, helpful and show up on time. Great company!

Approximate cost of services:
$80,000.00
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Company Response

Hi Elise!
It has been a great experience working with you from the installation of your new pool to ongoing service needs. I hope you and your family are looking forward to a great summer by the pool
The Pool Craft Team

Private User
Private User
Private User reviews Aurora, ON
10/10

Pool opening

Excellent professional service, on time.
Had the pool opened, cleaned up and running on the date I had specified. Very pleased with the service year after year.

Approximate cost of services:
$450.00
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Company Response

Hello!
Thank you for taking the time to share your experience

Scott Newmarket
Scott Newmarket
4 reviews Newmarket, ON
10/10

Backyard Pool -14x28

In March 2020, we decided it was the start of a global pandemic, why not add a bit more of stress to the mix so we embarked on a total backyard renovation. However, there was no stress when dealing with Pool Craft. From the first email through to the last drop of water, Pool Craft has been an incredible pleasure to work with for the installation of our salt water pool.
It took us a while to commit and Jason and his team were patient and always willing to jump on a call to discuss or address our questions. We pulled the trigger later in the Spring season, hoping for an install same year knowing that COVID was impacting a lot. It was no problem for Jason to fit our pool into the schedule.
Jason and his team was supportive throughout the whole process assisting and leading all aspects of the design, permitting, scheduling and work planning. While the shovels got into ground a bit later than originally scheduled, it worked in our favour as we got to enjoy our back yard for the full summer without being in construction.
When construction began, it operated smoothly with very clear communication each day advising where they were in the process, what was next and anything that was pending. Jason and his team facilitated all the right folks to ensure the pool was set up and running before end of season. We even got to take advantage of the warm November weather for a quick dip.

From the beginning to the end, Pool Craft excelled at: customer service, clear concise communication, craftmanship, scheduling, promptness, friendliness and overall customer service.

We were very proud to have Pool Craft's sign out front while they were working and our neighbours equally appreciated how clean the job site was kept each and every day.

Throughout the winter Pool Craft has checked on the pool a few times to make sure everything is okay.

I would not hesitate to recommend family, friends or colleagues to work with Pool Craft. Their price is fair but the final outcome exceeded our expectations!

THANKS Jason and team!

Approximate cost of services:
$0.00
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Company Response

Hi Scott!!
It was a pleasure to work with you on this project. I know you and your family had been considering a pool for a few years. I'm glad my team was able to offer you such a stress free experience.
Cheers to a great summer poolside with your family!
Talk soon!
The Pool Craft team

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Pool Craft

Pool Craft specializes in all aspects of backyard planning from initial design to construction. We put a priority on building long-term relationships that extend far beyond the project itself. Whether you’re looking to have a new pool installed, an existing pool renovated or you want to build the backyard of your dreams with landscaping and carpentry, Pool Craft and our subsidiaries; Stone Craft and Timber Craft, are here to help every step of the way.

The Pool Craft service division offers: pool openings and closings, weekly maintenance, water testing, pool leak detection, equipment repair and replacement, safety cover installation, liner replacement, salt systems and automation.

Pool Builder, custom pools, swimming pools, in-ground pools, pool service, leak detection, pool cleanings, pool maintenance, vinyl pools.

CATEGORIES
Swimming Pools, Spas & Hot Tubs
PRODUCTS
inground swimming pools, pools, custom pools, landscaping, outdoor lighting, Landscape Design, Patios, Cabanas
SERVICES
Weekly service, Bi-Weekly service, liner replacements, leak detections, maintaince and repairs, water tests, store front, renovations, equipment upgrades, pool toys, pool decks
BRANDS
Pentair, Lawrason's, RayPak, Zodiac, Hayward, Mursatt, Natural Chemistry
SPECIALITIES
Vinyl swimming pools, spas, custom pools, custom cabanas
WEBSITE
https://poolcraft.ca/
YEAR ESTABLISHED
1974
NUMBER OF EMPLOYEES
25
MEMBERSHIPS
Pool & Hot Tub Council of Canada & Landscape Ontario & CFIB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.