whole house windows ordered, lead time longer than expected. Workmanship of instalers excellent. Window on main bathroom not frosted as ordered thereofre unable to use this bathroom. They want us to wait an additional three weeks for a frosted window, plus one other window which was delivered was cracked. not the service I expected from this company at all
- Approximate cost of services:
- $15,000.00
- Company Response
We did make an error at the quoting stage and we did take responsibility. The end result was that the bathroom window was manufactured with clear glass instead of obscure glass. Once we realized our mistake we ordered the obscure glass immediately, however this special glass is not kept in inventory and as such is subject to a lead time. We ordered the glass in on a rush basis. The cracked window referred to in the review was replaced.