I visted their Oakville store several times to test my water and buy any required chemicals, and I am under impression that they are employing some seasonal employees with the most basic knowledge whose their guess might not be better than average customers. As soon as the question is getting a bit tricky, they would try to look away or reading the products specification for you. If you need to talk to a pool expert don't go there but for a simple advise you would get some help there.
- Approximate cost of services:
- $150.00
- Company Response
Hi Maz! We are always happy to improve. Many of our seasonal staff have been with us for a number of years, but we are always teaching and coaching other new team members. My sincere apologies if you need more assistance or guidance I am happy to personally assist. Some diagnosis can be somewhat complicated - but we can always find an answer for you. Please email me direct if I can help more - cwalychuck@pioneerpools.com - Courtney