Janice Lindsay Pink, Colour + Design

I hired Janice of Pink, Color + Design for a color consultation for my 4 bedroom home. It took about 3.5 hrs. I didn't have much existing furniture, artwork or existing pieces for Janice to work from, but she put together a color plan that my husband and I are happy with. *** From a purely business/communication perspective, it was difficult to work with Janice. She was reasonably quick to respond to emails, and there were no major issues, but it took 3x the normal amount of effort and patience to resolve any minor issues that did come up. *** Example #1 - We exchanged 14 emails before we could settle on a time for her to come over. I was unwilling to pay the premium for her to come on a weekend, and she was understandably hesitant to come during rush hour traffic. I almost gave up at email #8, but persevered and we eventually agreed for a 2:30 pm appointment during the week. So I took the afternoon off from work on the day of our appointment and waited at home. Ironically, she was over 30 minutes late due to traffic. *** Example #2 - The day before our appointment, I emailed her to confirm and included my phone number in case she had any issues. She replied via email that she would be there and...asked for my phone number. *scratches head* *** Example #3 - I borrowed some of her wallpaper samples to show my husband and we agreed I would mail the samples back to her. She emailed me a few days later asking for the samples back, saying she would send a courier to pick them up from my husband's office. I confirmed via email that we would do that, but the samples were still at my husband's office 2 weeks later. I emailed her again to let her know the samples were ready for pick-up, to which she responded "Can your husband mail the samples to me?" I'm not sure why she brought up the courier in the first place then? *** Example #4 - We liked the wallpaper she showed us and ordered 2 rolls through her. They arrived promptly, no problem. No invoice in the box. I had already asked her for the total and method of payment when I confirmed the order (no response at the time). So I emailed her again. She responded with an invoice, but no instruction on how to pay (Canada Post on strike - no easy way to send a cheque). My husband left a voicemail to ask how we should pay, to which she responded in email that electronic payment would be fine. But...she did not include any instructions on HOW to electronically pay her (Paypal? Bank transfer?). I've left it up to my husband to handle this because at this point, I feel like I'm taking crazy pills every time I talk to her. *** I appreciate we are a small potato client compared to other big jobs and wealthy clients, but I do not appreciate being treated as an afterthought. In summary, we are happy with the color plan itself, but trying to work out little details and logistics has been a challenge. I would not recommend Janice to those who value a smooth working relationship.