Pella Window & Door Stores

I hired pella to replace all the windows on a house I bought four years ago. They were installed incorrectly, unevenly and in some cases the installer damaged the windows. I had their representative look at the window and they agreed that the work was sloppy and needed to be corrected. I was promised by their quality control manager that i was their "top priority" and that it would be remedied. I never heard from him again. For over two years i chased down the installer who told me that pella was using "substandard" material (ie caulking" and that he was directed to finish those supplies before using better grade supplies. I told him that was not my problem, that I paid for quality work and recieved nothing like that. After years of getting the run around from them, I gave up. That is probably what they were hoping for. I have since had two of their windows replaced and had another window company come in to repair the terrible workmanship I recieved from pella. Do your homework and if you do chose pella, dont pay them first as they will probably leave you high and dry after installation. Appalling behaviour.