Pella Window & Door Stores

We are very disappointed in the installation and after sales service provided by Pella for a new storm door.
The door was plagued with a few recurring issues (e.g. door not closing fully, door part continually falling off, etc.). A Pella service rep visited on three occasions (we had held back a sizeable portion of the contract price), but the same problems kept popping up.
We mistakenly paid the holdback amount to Pella during the last service visit (since the service rep assured us that there would be no further problems). We have subsequently been ignored by Pella when contacting them regarding the ongoing issues. We were even advised that Pella does not service storm doors.
I would not recommend dealing with this company.