Peg Corp

I bought my kitchen cabinets from IKEA and they referred me to PEG for the installation. When I got the quote from PEG, I thought it was expensive, but I decided to go with the pros on this one and I'm glad I did. The cabinet installation was great. The team (Gil and Victor) was very professional and they knew exactly how to make it look like it did in the IKEA showroom, complete with customized work and all. They really did an awesome job and worth every penny. I would hire those guys again in a second. 10 out of 10 on the cabinet installation.

Now that I've shared the good, I also have some complaints:

1) I found it very hard to get a hold of the office staff and they don't return calls when they say they will. Maybe they're really just that busy, but then the owners should hire more staff to satisfy the number of customers they have.

2) I paid extra to install my dishwasher. They sent a plumber who would only do the plumbing, but wouldn't touch the electical wiring - leaving me on my own to do this. To be fair, I rechecked my quote and it did not include electrical hook up charges. So, it was my fault that I didn't check my quote more closely, but I would think that should just be common sense, as you can't use the appliance without any power. Anyway, for the amount I paid to have my dishwasher connected (and it wasn't cheap) I think they should have done the full installation.

3) I asked for them to give me a quote on another small job and it took them 3 weeks to get back to me after following up 4 times. Again, back to my first point, if they're so busy that they can't get back to their customers in a reasonable time frame, they should hire more staff.

So, overall, I was very happy with the awesome work that Gil and Victor did on the cabinets (that would be a 10 out of 10 job), but PEG loses points in my book for leaving key elements out of my quote and for not responding to customer needs in a timely manner.

I've had major renovations over 2 years, and my experience with Peg makes my top 3 worst renovation experiences.

The measurer was prompt, but interrupts a lot, and in the end, was off by a few inches as he insisted we couldn't fit a specific cabinet where we did.

The lead assembler seemed constantly shocked that I wouldn't drop everything to go fetch parts from IKEA for him as he discovered they were missing. No, it was not possible as per company policy to check in the beginning what was missing, and give the duration of the renovation (2-3 days) to either go get them or arrange to have them delivered.

The supervisor just yells "you need to read the contact!" in response to any disagreement. I had to yell over him many times, "you need to let me finish talking!"

The receptionist, while very nice, has likely had formal mediation training. It makes you wonder about a company whose receptionist has/needs mediation training.

The quoter was great and knowledgeable, but called back with 10 minutes before he had to leave when I was trying to resolve a time-sensitive problem. I had to call him back, but couldn't reach him because none of their emails give their direct extensions, so if the receptionist is away, there's no way to reach any one quickly. Seems a bit odd that people are so hard to reach directly.

Renovations never go off without problems, but, the true nature of the company shows through in how it deals with problems that come up. From my experience, problems will get you yelled at and/or ignored at Peg.

My advice: Either stick with contractors/tradespeople you already know and love, and pay the possibly higher price, which I should have done. If you have the time and ability, assemble it yourself, saving yourself money and aggravation. Or, have low expectations, and you won't be disappointed by Peg.

Peg Corp exceeded my expectations. Everything was managed with precision, and every part of my kitchen reno was done with an art of meticulous detail by PEG. I was impressed by Edwin the owner and his team of professionals that oversaw the project including Kim and Vlad. Everyone ensured that my kitchen reno was done on time, on budget with excellent installation. I would highly recommend them, and will use them again for future projects.

My kitchen reno started off good until Ikea completey messed up my kitchen measurements and shipped some wrong items for my kitchen. Unfortunately it wasn't until PEG came on the day of the installation that we realized this. The guys who came were great. They were smart, hard workers and did a great job. But the job didn't get finished in the two days anticipated - mostly due to the intial mistakes by Ikea. Therefore PEG had to come back. All was going well until someone from Peg told me that my job would be finished today. I emptied my kitchen cabinets (the ones I had filled) to allow the guys room to finish the job. No one came. I called the PEG office 3 times today, left messages, no one called me back. I still have not heard back from anyone at this point. So currently, my kitchen is still unfinished, there seems to be no accountability from PEG, no one seems to care there that I took the day off of work to be home for them to come and finish the job or the fact that I spent an hour last night emptying my cabinets - now all of my food, dishes etc... are scattered throughout my living room... I have been living with a half finished kitchen since Nov.6. When I was told this past Friday that they would finish the job today, I was so excited... up until now PEG has been the one good thing about this whole experience with Ikea... it is no longer. I don't even care about my new kitchen anymore. All the joy and excitement I once had is gone. I realize now that you can't get good service, honest committment from anyone, anymore... and that is just sad. I guess as long as they have your money, it doesn't matter to them anymore. I'm now just an inconvenience. It doesn't matter that I have two small kids and my life is already chaotic enough without having my kitchen stuff spread throughout my living room. I can't even stand to be in my kitchen anymore because this whole experience has been horrible. I wish I had just used Home Depot. If I had, I doubt I would now be sitting at my computer at 7:00 pm crying while typing this review because I'm on the verge of a complete breakdown because I'm so upset.

I was very nervous hiring a contractor to renovate our basement by adding in a new bathroom and laundry room because of many horror stories told by people I know. My sister had no kitchen for 11 months because her contractor did not come back. My friend had to sue her contractor to make they come back to fix her damp basement walls.

When Edwin first came to give us an estimate, I knew right away that he was trustworthy. He points out the pros and cons in many design elements and recommend a design that suits our needs and budget. His people came every day and continued with the job till completion. He does regular checks on the progress. His team of people are professionals in all aspects; in the way they communicate to the customers and explain any questions we had. We've made several design change along the way. Edwin was always accommodating because wanted us to be happy with the renovation. After the job was done we had a few issues minor issues. He immediately came and fix up the issues. We called him several times with minor stuff. He ALWAYS came back to inspect. I would highly recommend his service without any hestiation.!

Edwin, owner of PEG Corporation, was an exceptional contractor during my foyer renovation. His workers knocked a wall down, rebuilt it with glass blocks, re-tiled the floor and installed a fantastic closet. Edwin even found a professional plasterer to replicate the original plaster moulding above the new closet so that the closet looks like it was there all along. I am extremely happy with the work that Edwin and his team did and I would highly recommend his services!