Paris Kitchens

In regards to my new home cabinet selection me and my Husband met with Jenny, she is very professional and knowledgeable.
She helped us in every step and I must say she has so much patience. We almost spent 5 hours at the decor centre with her. I would definitely reach out to her for any other future needs and recommend to my friends and family.

Worst customer service I’ve ever had in dealing with a kitchen company. We had to use Paris kitchens as per our builder and I would never recommend them to anyone. They are overpriced, dishonest and overall don’t care about their customers.

Trust me, go with someone else!!!!!

From the moment I walked into the showroom Paris hit my kitchen renovation out of the park.
Was very impressed with quality of the cabinetry and first and foremost the service from delivery date, installation and service repair. All were done professionally and on time.
Thank you Larry,Ron and George.
Lonny

We didn’t choose Paris Kitchen. We had to use them as they were selected by our new home builder (Geranium Homes). When the time came to select our cabinets, we met with their design consultant. While she was very nice, we were to find out later on that she was not very knowledgeable about Paris Kitchens’ products, as she severely misguided us in our selections.

We spent quite a bit of time with her, selected some functionality upgrades in the kitchen, pretty standard stuff. We explained to her that we have a family of 5 and that the kitchen tends to be a pretty busy part of the house. She recommended we upgrade the kitchen cabinets to white Richmond MDF cabinets. She advised us that these were up to three times more durable than the standard maple cabinets that came with the house. Was she ever wrong.

After dropping another $30K in ‘’upgrades’’ over the existing cost of the kitchen included in the house, we were shocked to discover after two months in the house that the finish on the ‘’upgraded’’ MDF cabinets was already wearing off. See attached pictures - this amount of wear would be expected after a few years in a house, not a couple of months. We had numerous Paris Kitchens representatives come in the house to review, and their answer is that this is normal wear. All they did was take pictures to ‘’bring back to their supervisor and review’’ and offer useless tips like ‘’you need to grab the handles with the tip of your fingers like this, so your nails don’t touch the paint’’. While they offered to touch up the wear, we were very concerned about how quickly they wore and what they would look like in a couple of years at the rate at which they were wearing.

We even had a third party inspector come in to review and he, having worked in the field of kitchen cabinets before, flat out told us that there was something wrong with the finish and that the cabinet doors needed to be sent back to the factory for re-finishing.

All this was presented to Paris Kitchens, pictures (lots of pictures) were taken, and this morning they have just come back to us with a ‘’that’s normal wear and tear’’. They had the nerve to offer a reference to a specialist to come in and fix their issue, at our cost of course. If that is considered normal wear and tear, then this is clearly an inferior quality product.

This is a spectacular fail. While I fully expect to pay a premium when selecting upgrades and additional features in my new house kitchen, I do expect that their staff is knowledgeable enough in the product to make valid recommendations based on our input. It is clear that either their design staff is unqualified, or completely blinded by the $$ brought in by selling the upgrades. In any case, I would expect any self-respecting company to own up to the error and fix it.

Alas, it seems that the poor rating here on HomeStars, as well as the multitude of poor reviews on Google are fully warranted and Paris Kitchens does not actually care about any kind of customer support post sale, once they have cashed in the check.

Stay away from Paris Kitchens and if you are unlucky enough to be stuck with them due to builder selection, at least go in knowing that they will completely misinform you in the interest of making more $$ off of you and do your homework separately, prior to the meeting with their design consultants. This will at least give you a fighting chance to get a product that will last longer than the crappy cabinets we got...

When moving to a new home we expected some bumps here and there, but what we didn't expect:
1. Customer service are awful. We have service appointment booked 1 for 2-3 months, meaning that 3 months we have to sit and wait without the door, handle or with the scratched cabinet.
2. Only one good and reliable serviceman, unfortunately he's not the one who did the kitchen, so he has to redo a lot.
I am afraid that it took them 2 years to build the kitchen and now it would be another 5 years for them to fix it, would not recommend to anyone, stay away if possible.

I was shocked at how poorly they designed my small kitchen in my condo, they could not have had a professional designer do it. A high school student would have done a better job. There are a total of 5 cupboards above the counter & the sink. The 2 above the sink were 38" wide (sink was 30"). Then the next 2 were 22 inches wide. The 5th one was 6 inches wide and basically useless. And the lowers lined up with it. It was inexcusable, there was no reason why the uppers couldn't have been more evenly spaced. I can't believe that they would think their design was OK. I'm angry every time I look at it. They could have easily put a 30", a 26" and a 10" and it would have looked 100% better. VERY SLOPPY WORK and obviously, no-one checks their work.

I have never worked with a more unprofessional company in my life. I thought with years in service they would have need awesome but they were anything but. I should have read the reviews here first. They were dirty in the work, they had to rebuild pieces at least 3 times. They took an entire year just to renovate a kitchen. They have still yet to finish shoddy work which I am quite sure will never be done Now. When I wrote the owner he basically put his tail between his legs and skunked away never to return my calls even though he promised to make the job right and visit my home himself. I am in his industry and I am ashamed of the way they handled me and my job.

Love the modern kitchen in our new construction home! Staff at Paris Kitchens were extremely kind and helpful when I damaged one of our cabinets. They repaired it quickly and beautifully. Great people!

The product and quality is not worth the money spent. It is sad when you pay all that money and you can't even get the cabinets to function properly. I would not recommend this company to anyone!