Invision Hardwood & Decor Inc. - Wood Floor Retailers & Installers

Hi April,
Hoping you, David and the kids are well.
It's been about one year since your project was completed and glad to see you have posted generally favourable review. We recall your project well.
I'll use this time to thank you to the referral of your friend, it shows us you were happy with the end results.

Thank you for the recognition on the great flooring work. I assume that means the railing work as well seeing as the design and implementation was flawless.

Next, in term of the stairs- the readers deserve and full understanding of the process.
Our first stain attempt was accurate. The fact twas the interior environmental conditions didn't favour the traditional overnight dry time before applying tape for painting. This was unfortunate- forcing us to have to redo many steps. We maintained committed to re-doing them.
Our installers attempted to accommodate the family need to sleep upstairs and attempted to fix only the problem steps. To our own admission didn't match well enough forcing us to start over. In hindsight it was best to re-do them all at once which we then did.

This project was very closely managed from day one with daily site visits including monitoring every minute of this specialty stain process on this final attempt to ensure it ended well. We asked and obtained for your approval at each stage before moving on. We gave additional dry time in order not to ensure the final results were successful.
Yes the project took longer then expected, sure at moments it felt tense, but in the end we held to our word, achieved your approval and successfully moved on.
Wishing you well and happy to help out again with any future project.

Talk soon...
Dov, Roy and the Invision team.

Hi Lisa- thank you for acknowledging the efforts. I'm glad this worked out for us both. You really made it super easy, if I could give a customer 20 out of ten you earned it. Enjoy your floor it's a real beauty.
Talk soon...
Dov, Roy and the Invision team

Your so kind- Thank you for the wonderful gestures and compliment. They are all well received.
At this point your sincere review is amazing and if we can ask for more it's to see you and your referrals again.
Talk soon...
Dov, Roy and the Invision team

Very well received product line- fantastically built and valued product with a very nice colour pallet and product mix. Great to hear how happy you are and awaiting your referrals.
Talk soon...
Dov, Roy and the Invision team.

Thank you for taking the time source us and follow through with us. We appreciate this feedback so much.
We have been helping consumers just like you through the same process for over 30 years now and it never get old.
Ultimately it's good people and help from favourable reviews like this that continue to ensure our staff and management provide you a good experience.
Awaiting your referrals.
Talk soon...
Dov, Roy and the Invision

Thanks Frank, for a guys as busy as we know you are thank you for taking the time to recognize all of us here. You really did get the multi person service package over our time together.
Spending your life in the ceramic flooring business your no stranger to the efforts this business requires so thank you again.
Talk soon...
Dov, Roy and the Invision team.

Fantastic feedback.
We all put in a sincere effort to provide a good service and best results we can.
It's often difficult to express what's makes us different but it's obvious from people who do take advantage of our service that their voice collectively have told our story.
Thank you.
Talk soon...
Dov, Roy and the Invision team.

Hi Guys- thank you for taking the time to share your thoughts and comments. It's very appreciated.
Your vision prior to moving in was spot on.
All the natural light in your unit really put Kentwood's Maple Talcum floor into an enjoyable environment.
White walls and trim was a great choice allowing the floor to take the spotlight.
Your space now shares the classy level it deserves.

The timeline for this entire floor, trim and paint project was incredibly tight at the onset, we felt it possible being well planned and we were. Had we not taken on the additional 1/2 day of painting, including protecting/taping kitchen cabinetry, a can of paint and two coats we would have been perfect. At the time $250 seemed fair.
To quickly comment on the key. It's a good learning experience for us. In this case our painter told us he left it on the counter among other things while the move-in was happening, and in the same white envelope we got it in. It's still a mystery to us both.
Overall we we have a great relationship, the project went well and everyone is happy.
This reviews shows that. Our mentions are simply for awareness to others of what stood in the way of our perfect score.
Striving for perfect comes with constant learning.
Talk soon....
Dov, Roy and the Invision team.

Hi Peter, we are thrilled to know that your experience with us was good value.
Part of what makes us different is our attention to detail, quality of communication and the service experience that we work towards delivering.
Thank you for sharing your outcome.
It was simple to help you both. You placed your trust In our experience and we delivered.
Talk soon...
Dov, Roy and the Invision team

Hi Lori- thanks for this fantastic acknowledgment. Pina is our rock. Glad we were able to recognize the product and help you with the struggle.
It was a please it's meeting both you and your cute little puppy. She also made Cleo's day a little better as well.
Talk soon,
Dov, Roy and the Invision team.