We have used Paul twice - once to fix a leak that was in a bathtub upstairs It leaked through and messed up a ceiling downstairs. He fixed the leak and also redid the section of the ceiling that he had to cut out in order to access the plumbing. Second time we had a backup in our kitchen sink on Christmas day and could not wash the dishes or use the dishwasher (20 + people for dinner). He came over on Boxing Day and finally cleared the blockage, which took a long time as it was so far out in the system that he had to rent a "power snake" to unplug this blockage