Consumers Choice Home Improvements

Choose Consumers if you want your project to go months beyond the "Guaranteed Completion" date and to have leaky windows only to be made to feel it's your fault.

The full story, we had 15 windows and a door that needed replacing, after getting a couple of quotes we went with consumers even as it was not the lowest. We chose them as the 'guaranteed completion date' gave us piece of mind that the project would be finished within a few months (Nov/2017).

As we approached the date I had heard nothing form consumers, I called and they said the windows had not been manufactured yet and the date would need to be pushed back. Upon reviewing the contract I saw that they could do this without penalty. **WARNING 1 - THE GUARANTEE DATE MEANS NOTHING**

This continued into 2018 when the job was finally started. It was a couple of windows at a time and I ended up feeling like an unpaid manager as I constantly had to stay on top of consumers and the installer to get any work done **WARNING 2 - THEY WILL NOT CALL YOU, YOU WILL HAVE TO CALL THEM MANY MANY TIMES**

When we got half way though the job we notice one window was leaking, badly. We called the installer and he came to look at the issue. Time and time again he indicated the problem was that our siding was different than most and implied it was not his fault or problem. He did reluctantly fix the leak. Then surprise surprise, another leak in a different window, same story, call the installer, be made to feel like it is not his fault. This time he says the 3rd window on that side will probably leak as well and left without addressing the problem he knows is coming. Sure enough, next rainstorm, big leak, call again and get it reluctantly fixed. **WARNING 3 - OUR WINDOWS LEAKED BADLY AND WE WERE MADE TO FEEL LIKE IT WAS OUR FAULT**

After many months of playing project manager we finally had the job completed in June of 2018, this is 8 months after the meaningless guarenteed completion date. As a farewell gift our installer left the stickers on the window inside our attic which is difficult to access, looks unprofessional, but hey, par for the course.

I contacted a manager named Paul at consumers to express my displeasure and to see if we could reach a settlement for this ridiculous experience. After some back and forth their best and final offer was 1.6% of the job cost returned. I reluctantly agreed to this miniscule renumeration, but hey, jokes on me, that was one month ago and no cheque has arrived.

Avoid these jokers at all costs. Try and get a quote from a local company that will have some loyalty to your neighborhood and the project. Would leave no stars but after all this frustration we do have all our windows and doors installed and in working order. One star. Use any other company.