I contracted Consumers Choice to replace ALL the windows in my home back in the fall of 2009 - a little more than 7 years ago. I spent $20,000 to get top-notch product and service. For the most part, I'm happy with the windows -except one of them.
The bay window, which is just 3 windows framed together, is leaking where the windows join. I'm currently renovating the room where this window is and the only reason that I discovered it is that the wall underneath is damp and covered in black mold. Obviously it's been leaking for years, probably since day one.
When this window was being installed, I noticed that the installer had broken the existing window sill while removing the old window. He just laid it back in place and then installed the window over top of it. I didn't think much of it at the time because the windows are warrantied.
However, Consumers Choice now tells me that the warranty if for the window itself and not the installation. They offered to have one of their incompetent installers come by to see if some caulking will fix it - for $150 minimum charge! No thanks, I'll fix it myself.
I don't recommend this Company.
- Approximate cost of services:
- $20,000.00
- Company Response
Dear Mike and Ana we’re sorry to hear you are having issues with 1 of your windows. We have left messages for you at the numbers we have on file and are still waiting for a return call. Unfortunately, as indicated on our warranty, contract and Window Wise quality assurance program, caulking is a wear and tear item and is not covered under warranty outside of the 1st year. Much like brakes or oil in your car, it wears out over time. We need to come out and inspect the window to identify if the problem is due to anything other than caulking. If the problem is due to caulking, there would be a charge to recaulk as discussed. If the problem is from something with the window or installation, Consumer’s Choice will be more than happy to look after it. Please call us back to discuss the situation further.