We had the window installed by two brothers, who work exclusively for Consumers Choice. They spent a whole day installing the single, large bay window. The window itself is impeccable, great views, it is polarized, and it's a treat to look outside now and enjoy the colours, as opposed to before through a dirty old window.
At first the install was perfect. We did find that on one side they had used too much expanding weatherizer filler, which, when it expanded, pushed out, inside the house, a piece of window trim. We had to practically beg, get on the phone several times with customer service, to have them come back to fix it. When they finally came, they ripped out the pieces of plastic trim from both sides, even though there was nothing wrong with the one side, and installed wooden trim in place, which has to be sanded and painted. No big deal, except the one piece of trim to cover the expanded filler, is still not flush with the window. We asked them to fix it right there and then, but their reply was that is the best they can do. We said we were going to call customer service again, and they basically said feel free.
FOLLOW-UP to Customer Service contact: Someone finally got to us based more or less on the above review and they sent a more knowledgeable and pleasant person to deal with. Customer service was definitely on their mind. The necessary work to repair the window to our liking was done and we are now very happy.
- Approximate cost of services:
- $5,000.00
- What could this company do to improve their services?
- Offer better customer service, send the after service crew much quicker and have them correct the workmanship based on customer requests not on "that is the best we can do".