Update: Nortown crew finally repaired the deep driveway cracks after posting the comments below. I appreciate that they finally responded and honored their warranty.
The original re-pavement process from went smoothly last July 2015 and we were happy with Silvano and his crew. However, we noticed 2 areas of 'alligator cracks' that appeared 2 weeks after our driveway was paved. Silvano followed up and assured us that those lines should go away and for us to call Sep 2015 if they did not. Unfortunately, the areas remained. After discussion with Silvano, we opted to see if there are any other issues that surfaced after winter.
We contacted Silvano May 2016 as other deeper crack lines appeared. Silvano came to assess this summer and assured us these will be fixed by September. Unfortunately, since end of September 2016, I have been in touch with Silvano weekly to check if we are on the 'list to be repaired' and was reassured that we were weekly. 7 weeks later now, there is still now follow up. I think we have been more than patient with this process. I do hope that Nortown / Silvano will follow up with their warranty / word ... still waiting.
I will consider upgrading this rating then. This was so unfortunate as the first part of the process went so well.
- Approximate cost of services:
- $4,520.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
We NORTOWN try and provide the best and reasonable repair service. We needed to wait and hold off to do the 2nd repair to see what the reason was for cracking a second time.
Thank you again for choosing NORTOWN PAVING!