Northwood Heating & Air Conditioning Co.

1. Prompt courteous service on the phone. (1star)
2. Time window 10am - 2pm.
3. Arrived 1.5 hours after the window.
4. Tech was not friendly, but not unfriendly..just apathetic to the whole thing. kept his shoes on.
5. Left all kinds of wierd material in my basement bathroom trash bin.. some of which didn't make it into the bin
6. He plugged my laundry tub to clean the humdifier..he left it plugged.. resulting in a minor flood when i went to do laundry the next day.
7. Some confusion about whether he was coming to do maintenance resulting a call back to the head office.
8. Very coureous and prompt service over the phone (1 Star)
9. He replaced a minor tube for an extra 2$ (1star)
10. To be honest using my scotch tape to adhere it to the other tube? Hmm.. doesn't seem like a "PRO" job to me. But how am i to know, i would have thougth a coupling hose or something would be more appropriate.
11. Claimed my "Peak Saver" was causing me to bump up the temp on my thermostat? I had it cranked to 28 Degrees and the furnace did not come on. He re-checked (opened it up) the furnace and WOW it worked normally... anyone think maybe something was disconnected while he was in there and he quietly put it back? lol .. i think so!

I am giving them a 3 star out of 11 possible stars? looks like a 1 out of 5. I was expecting a fully professional encouter from the previous reviews...I am dissapointed. Do I really need to lower my expectations?

Dissapointed in East York... Woe is me.

My house, though under ten years old, has a crappy hi-velocity forced air heating and cooling system that no other company could bother to come and see what was wrong with it. It basically would not blow hot air after being off for about a week.

Northwood was recommended by one of my colleagues, so I called in desperation as a last hope. Not only did the service man understand the system, its limitations and many shortcomings, he ordered a part, came back and installed it the next day, and had the system up and working. He did recommend replacing the system in the future with a more reliable manufacturer as the system installed by the builder was the cheapest and crappiest known to humankind, but the work that Northwood did is under warranty for a year and had the system back to proper function.

The system that I have in my house is the same as the entire neighbourhood, when things start going wrong and no one will fix it, I was very frustrated. Other service companies are blunt saying they won’t even deal with the hi-velocity systems, so to find a company that not only knows about them, can fix then and can recommend future equipment that will work with the duct work in the house is fantastic. I will definitely send future business to them when I am ready to change the furnace.

We called Northwood to conduct maintenance on both our furnace and A/C to ensure that both would be running fine. In the end they were very courteous and did not pressure us into any new hardware. Our A/C and Furnace are relatively new and they said as such, and ensured us that disregarding any freak accidents or anything unforseen our A/C and furnace would last us a long time with appropriate maintenance.

We called 3 HVAC companies and Northwood seemed the like the Best company for the job. They were not the cheapest but they seemed the most reliable company to do the job. We were very happy with their service in the end

We decided to replace two old furnaces, and go with the highest energy efficient rated ones (Slant Fin). Northwood took a day to install each furnace, and continued working until the job was done, even until 9-10 p.m. at night. The worked they did looked neat, and they left the work areas clean. Several days later, a spark problem arose in one furnace, which shut down the heating in the whole house. Northwood came back, and hopefully the problem with the new furnace has been fixed. We believe Northwood did a professional installation, but the cautionary tale is to fully check out the new high efficiency furnaces prior to purchase. Our old furnaces were 20+ years old, and they never broke down. The new furnaces, while energy efficient, seem to be more complicated with more parts, so more opportunities for complications/problems.

After looking at holmes on holmes website I decided to call northwood to come in and clean the air ducts in my house. They put down tarps all over the house and spent hours cleaning the ducts. Money well spent. They found drywall, nails and even an apple from our new home build. They had a line with a camera so we could see what was in the air ducts. Well worth the money, they cleaned the ducts about 4 years ago and now we are noticing they could use another cleaning. Would call them back in a heartbeat.
Lina Newmarket

Gary came in and gave me lots of good information and a reasonable quote on a new furnace. Since my home lost heat, he helped keep it warm until the install date. Santos and Mike did the install. They left with the furnace room clean and looking great. Since they were drilling a hole in the wall for the new furnace, they also increased the size of the laundry exhaust out for safety's sake. Northwood is a fantastic company to deal with. Customer service is excellent.

Good job by all. Thanks guys.

We had a real lack of airflow coming from the duct in my daughters bedroom. These guys came and diagnosed the problem quickly. They gave us two options to rectify the problem and we then proceeded. The work was finished in the timeframe stated and cleanup was great. Now we have airflow out of the duct in her room! Thanks guys! If we have any other problems, I'll call these guys for sure.

We went with Northwood because we thought they would be hassle-free, as endorsed by Mike Holmes. FORGET IT. We purposely paid a premium to avoid any hassles and just get the job done. We paid $10,000 for a new furnace and electric water heater. Installation was fine but they forgot to return our water heater, resulting in us being billed for the past six months by Direct Energy thinking that we were still renting the heater. After dozens of calls to Northwood trying to get them to return the water heater they finally did so but still haven't refunded us the money that we lost due to THEIR ERROR. What's worse is that the management won't even return my calls. The receptionist I keep speaking to is very friendly but POOR MANAGEMENT results in a very upset customer. They still owe us two furnace filters and have yet to return to paint our gasline that was supposed to be completed six months ago. Now it's rusting.