Santo is a master. He is an artist with sheet metal. He has some pretty talented young guys who work with him, but even after a very long day of meticulous furnace installation and task delegation, he does a walk around. Anything he sees that is below his standard, as sharp edge, a piece of pipe insufficiently anchored, he touches up. It's a joy to see someone who cares so much about the job he's doing and it represents his company.
I'd had quotes from a handful of other companies before choosing this one. Northwood's sales rep Michael was patient and reasonably knowledgeable. I'm slightly disappointed that he felt he needed to upsell me a new humidifier because mine was outdated. In getting other quotes, I learned that this was not true; even the installation crew thought it was working fine. Nevertheless, Mike was prompt with answering messages and questions. His quote was not the cheapest I'd had, even for the specific product, but he answered my questions in detail and was willing to try different options.
The installation took 2 days for the Furnace and air conditioner and at times there were as many as 8 people working on the job, coming and going, communicating and sharing the load. This was back in January. Now that I've had the chance to try out my new York furnace and my Air Conditioner and am completely happy with both, I am happy to recommend this company.
- Approximate cost of services:
- $8,500.00