I chose Northwood to install a humidifier in my home because of their excellent reputation. They sent a relatively new employee to do the job on Friday and by Saturday the drain hose had come loose from the humidifier spilling water all over the floor of my furnace room. Luckily I caught the problem early enough avoiding potential water damage to my basement. Since it was Saturday, I was unable to get a hold of anyone at Northwood. There was no emergency/after hours contact number so I left a message explaining the problem and the fact that there was a bit of mess left behind at the time of installation. After that I temporarily reattached the hose.
Monday morning Gary from Northwood returned my call and apologized for the inconvenience. He came by that same day to reattach and secure the hose. He also cleaned up the area thoroughly when he was done and said to call him if there were any problems.
Now we're able to enjoy the benefits of our humidifier. Thanks Gary!
- Approximate cost of services:
- $370.00
- What could this company do to improve their services?
- Include an emergency contact phone number on their website or invoice.