I agree with those that recommended not to use, unfortunately I did not listen. I highly recommend you not using, they seem shady. My nightmare began when they showed up a few days ago late by 1/2 hr and with a Uhaul truck; the moving lead was quoted and said I was incorrectly quoted as there was no way it was one run and would take 10 hrs. I was shocked as it was the owner who had quoted me after doing a walk through and said it would take approx 10 hrs. They were moving a 2300 sq ft 4 bd room home They started at 9:30 am and ended at 8:30 pm with my family moving and putting the stuff in the required areas of my new house as they put them only inside. They would have had to go back to my old location to get the remaining stuff after 8:30pm aprox 30 mins away. I have never experienced such and on top of it the lead was cursing a family member quite vocallly in the new neighborhood. It was most empbarassing. The owner of the compny did nothing, and has never called to see if my stuff was delivered ok. He then refued to speak ith me as I was upset. As far as I was concerned they broke their contract. The owner said I was able to pay them cash; however they REFUSED to give an invoice. I agree they are scammers and the most unprofessional company I have ever had to deal with. I will be calling the Better Business Bureau about them.
I must say there were 2 guys part of the team that were most kind and did apologise. They should find another company to work for.
- Approximate cost of services:
- $1,091.05
- What could this company do to improve their services?
- The owner should have been more honest up front. They should have called to say they ran out of trucks and let me make he decision if I still want to use them.
- Any advice to offer fellow homeowners facing a similar project?
- Go with a referral from a friend or family member.