NewRidge Refinishing Group Inc.

Floor Laying & Refinishing
Toronto ON L4J 7L2
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HomeStars  >  Floor Laying & Refinishing in Ancaster  >  NewRidge Refinishing Group Inc.  >  2nd floor hardwood installation
Ben
Ben
16 reviews Richmond Hill, ON
10/10

2nd floor hardwood installation

I first got in touch with Newridge when I was looking for a new house - I was looking for ballpark quote on hardwood, and Scott responding very promptly, which helped my wife and I make an informed decision.

When we eventually bought a different house, I got in contact with Scott to do about ~1,200sqft of hardwood floors in it. He sent Sebastien out to have a look, and I had a full quote in hand within a day or two. We decided to do the carpet removal ourselves to save a bit of money, which they were happy to accommodate. We also included a buff of the stairs in the quote, which were previously covered with a carpet runner.

A week or so before the work began Sebastien came by again with samples so we could choose the wood. We were doing our best to match an existing one, and he helped guide us towards the right choice.

The work began on a Monday and there were a couple of complications:
1) The stairs were in too rough of shape for buffing to be useful (they need restaining)
2) The nosings at the top of the stairs and edge of the landing were too low (the old flooring was carpet, which sat lower than the new hardwood).

Sebastien recommended foregoing dealing with the stairs for now, and had to bring in someone else to deal with the nosings (someone who specialized in stairs, I believe - because the pickets had to be removed to raise the nosings). The price was adjusted accordingly for both of these changes.

The work was completed ahead of scheduled and is absolutely perfect - not a scratch anywhere.

One thing to note is that Newridge doesn't do the work themselves, they hire others (in my case, Sebastien of Mr. Sandman). This wasn't obvious to me at first, but is clear when reading their website. Based on my experience I'm confident Newridge doesn't hire bad contractors, but I can only speak directly to the work done by Sebastien & Mr. Sandman.

Approximate cost of services:
$13,000.00
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Company Response

Thanks Ben for taking the time to write a review. It was a pleasure for both Sebastian, myself and his crew to work with you.

I do want to make one comment in regards to Ben's last point. He is 100% correct we partner with independent contractors that do great quality of work and how our company operates is explained in full detail on our website. But to further clarify we do not hire or sub-trade the contractors are invited and remain in the group as long as they continue to meet certain criteria. We are two sided business to benefit both the consumer in finding the right contractor to work with and as well for the contractor helping them with state of the art customer service for clients and access to marketing opportunities with an ever growing brand. We will also be expanding our business including offering additional services like a new financing solution for the homeowner. Feel free to contact us for more info.

Please keep us in mind for any future projects and let your friends and family know if they are looking to update there hardwood floors and/or stairs. Thanks again.

Regards,
Scott