1. New Water Plumbing ***DAMAGED*** my bathroom tiles with multiple, long, white scratches spanning 2 tiles during removal/reinstall of my toilet.
2. Plumber did *Not* permit me to watch while he performed work on my property. He did *Not* employ the company-provided protective fabric cover. As such, I did not catch the damage until after I signed the invoice and he departed.
3. Plumber was unprofessional, *intimidating* and employed *foul language* once when addressing me, frequently communicating in the imperative.
The Service Manager was professional/normal and inspected the same day to confirm the damage, apologize and promised to repair/replace the tile in 4-6 weeks. UPDATE: Tiles were fixed as promised so management was professional.
Recommendations:
1. Insist on speaking with the plumber directly before you agree to accept his visit or any charges. If uncomfortable on the phone, ask for someone else.
2. Insist on watching work being performed on your property.
3. Inspect area after work's complete, while plumber is present, quickly clean debris with to do so.
- Approximate cost of services:
- $300.00