Poor experience and bad complaint resolution process. I called this company as it was listed in our condo's list of plumbing contractors. It was my first time dealing with a big plumbing company. They fooled me right from the start. When i called to make an apointment to check out a water leak problem in the kitchen, they asked a few questions appropriately. Then when it came time to book the apointment, the person on the phone asked for my credit card number. When asked why, they said it was to guarantee the reservation. AT NO TIME did they say there will be a charge automatically to my credit card for anything. So they came at the correct time. They checked out the problem and said it was not a plumbing issue. They left without me signing any papers or telling me I would be charged. Next week, I received a SIGNED bill of a signature that is NOT mine. I was charged for 2 things. When i called to find out why i was charged, the manager ABSOLUTELY refuses to acknowledge that I was not told anything about an automatic charge just for dropping by. She also could not explain one of the charges and when I told them I am willing to sue for the resolution of the case they were completely mad at me and threatened me to go ahead and sue. Visa refused to help as they said it's my fault I gave them my cc number no matter what reason. So in the end I did not sue as it will cost too much and I feel robbed as they actually FAKED my signature on the bill.