Main Drain back-up into the basement - HELP!
Home from a vacation - laundry, showers, life re-starts. Seemed our drain line had other ideas and we were on the phone at 8pm, Labour Day Monday. First to the City. They came out pretty quick in fact but declined to help. (Their tree sits 10 ft away and we've seen this before, but the City needed a clear determination before they'd do a thing.... OK, fine, but credit to the fellow for coming out quickly on a holiday). So, the next call was to New Canadian - the one with the kid on the trucks!! By this time, it's 10pm. Tech (Jocelyn) was here within in the hour and we were back in business an hour later. Above and beyond the call I should add. A real pro who figured out the problem quickly, but solving it required a couple of snakes - one inside the house at the stack - then a look-see with the camera. Sure enough, the fix we needed, but just temporary. We'll hopefully be having New Canadian back to do the full job as soon as we can. Clean, tidy, polite, took the money and very well-earned it was. Let you know how Part II goes...!
- Approximate cost of services:
- $220.00
- Company Response
Hi JC, Thank you for taking the time to share your experience with fellow homeowners. We are very pleased to know that we were able to assist you in your time of need and that you were satisfied with our workmanship and customer service, from start to end. Our mission here at New Canadian Drain & Plumbing is to cater to the needs of our valuable customers and it is always rewarding for us to hear that we went above and beyond our customers' expectations. Please keep in mind that we are here to assist you, 24/7, 365 days/year, with any future work or inquiry that you might have and we look forward to working with you again. Until next time, JC, take care.