WAZA HOME COMFORT INC.

Natural Choice is the best in the business! We have used them on many projects and thier attention to detail, excellent customer service and quality products sets them apart in thier industry. We highly reccomend them at every opportunity we have as we know customers will be in excellent hands. Thank you Natural Choice for all your great work!

James and his team were respectful and did an excellent job. They were attentive to my concerns and were always available to answer any questions.

Our heating ducts required re-routing for our recent kitchen reno.
Staff was polite and friendly, especially James who was approachable and honest. All questions were answered.
Workers came on time and completed all work in timely manner.
I would highly recommend their professional services to anyone and would definitely use them again!

Called Natural Choice Heating & Cooling when our furnace died recently. From the person who took our original call, to the salesperson and the installers, everyone was very professional and explained things very clearly. Very quick and professional service. Very competitive pricing as well. Would highly recommend them.

Our furnace died this past Friday evening after one of the coldest days this year. Communicated with James who came in and assessed the condition of the furnace. it was decided that we replace the furnace which would happen on Monday. He helped/suggested type of heaters to get and offered additional heaters if need be. Kris and Kyle came in first thing Monday morning, they were very pleasant, protected our floors and did a great job.

I highly recommend these guys

\Naji

Our water tank needed replacing & we decided to look into tankless. James met with us & provided detailed information regarding installation & operation of tankless heaters. All questions were answered & concerns discussed which eliminated any reservations we had towards this system. The crew were knowledgeable, polite, & punctual and left the work area clean. We're more than satisfied with the Rinnai Tankless Heater & feel reassured to know that James is available to support any inquiries that may arise going forward. We highly recommend Natural Choice.

James looked over the AC in our home and quickly determined that the likely cause of the lack of cold air was low coolant. He returned, recharged the system, turned on the AC, and our home had cooling once again. James is professional, personable, and very knowledgeable. I would recommend his service to anyone.

These guys were great. Prompt and polite. I would recommend them to anyone needing their services. Thanx James Steve and Eric for all of your help and your sound advice

Update:: Kept randomly getting a code 11, (no gas) error to our tankless water heater a month after install. James sent a technician over the next day.He spent 2 hrs meticulously troubleshooting the problem .
( Covered under warranty). Most companies would walk in and look for the obvious problem and leave. Still very much impressed.
If you are looking for someone who values your time and sets up short service windows (if they do get delayed, they call) then this is the company for you!
Not only did James spend a good half hour to an hour going over things with me in my house, he also invited my husband (who was working) to call and chat the next day to ask any questions that he may have.
He listened to our concerns and explained how the equipment will work it's best to give us the best performance. He also didn't try to up sell us on something that we didn't need.
We made the decision Tuesday and James had his team set up to come Wednesday. Tuesday evening a confirmation email came saying that the part had been ordered and would be available for install....would morning or afternoon work best. With my husband working night shift the Wednesday, I told them anytime was ok, but we would prefer the morning so that my husband could go to bed at 1. A window of 8:45-9:30 was set up. The next morning, Brad and Matt arrived to do the install at just before 8:45! By 1:00 they were cleaning up, sweeping up, and rolling up their indoor mats that were there to protect our floors.
Cannot praise the customer service and knowledge enough!! This company really does try to make life easier when it seems the timing is the worst! We will be using again in the future!!

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