My drain in kitchen sink blocked up during a very cold couple of days in my city. Mr. ROOTER sent a plumber whose first name was Fernando. He tried to snake it repeatedly with no success. He advised me that he or a colleague would come again in 2 days when the weather warmed up. Sure enough, 2 days later a plumber whose name was Brian Macdonald came over. This time the first snake job worked beautifully. Great! But what was really noteworthy was Brian taking the time to give me sound advice on how to prevent the problem from reoccuring. His advice was logical and easy to understand but I wrote everything down so I would not forget. Then he asked me if there were any other plumbing issues or questions as once he was at my house anyways he would be glad to help. I did have a question about one of the bathrooms and his solution was so simple (and free). I was very, very satisfied with Brian Macdonald and by extension with Mr. Rooter for having the acumen to have this excellent plumber on their staff.
- Approximate cost of services:
- $350.00
- Company Response
Hello Stephen and thank you for posting this review for Mr Rooter Plumbing and our technician Fernando and Brian. We are so pleased to hear about the informative, helpful and preventative tips that you received. We take great pride in looking into the system for correction and proposing all possible solutions if something is not working and are pleased that you received the service that you deserve! Thank you for choosing Mr Rooter and have a great day!