A valve broke deep in my shower control and I couldn't turn it off, water kept pouring out. Yikes! I phoned Mr. Rooter and Brian MacDonald showed up soon after. He quickly assessed the problem and set to work to repair it, explaining to me what he was doing and why. Brian was extremely knowledgeable, efficient, and personable. I will ask for Brian the next time I need to call Mr. Rooter. Thanks, Brian!
- Approximate cost of services:
- $614.00
- Company Response
Hello Jane and thank you for posting this review for Mr Rooter and our technician Brian. We certainly understand and appreciate the customers' needs in every situation and in some cases the urgency required. We are glad to hear that Brian kept you informed along the way and displayed the "above the line" customer service that Mr Rooter strongly stands behind. We thank you for choosing Mr Rooter and have a great day!