Overpriced service. I paid $870 for about an hour's work by the contractor. The repairs were simple and cost of parts minimal: all he did was snake the sink in one of our bathrooms to clear it, replaced the seal on one toilet and the pump on another. He also stabilized the second toilet. The work was done well and the contractor was competent and professional, but this should not have costed more than 300.
- Approximate cost of services:
- $870.00
- Company Response
Hello Roman,
We are sorry to hear that you feel that the charge for the work was too high. We would just like to respond to that after speaking with the technician John. First we never would have gone ahead with the work if you had not agreed to the work. Our technician John arrived at 11:45am and was at your place until 1:25pm. The work we charged for was to remove and replace two toilets, and a major toilet rebuild of fill valve, flapper and supply line. You also got an Advantage Plan which provided you with a discount on the work. At no charge we snaked the drain and replace the mechanical pop up in the upstairs bathroom and installed the pop up that you had provided us downstairs at no charge.
The Advantage Plan provides you with a discount on work, no trip charge on future calls, and a free yearly home inspection.
We apologize if you feel robbed however we feel that the work we provided was correctly price for what was done. You were not coerced into approving the work and were under no obligation to do so.
Mr. Rooter Plumbing of Toronto ON