This is long overdue! We had water coming up from a basement drain and never had this issue in the past. I called Mr Rooter and by that afternoon, Phil S. came out to assess the situation. He diagnosed the problem very quickly and confirmed it with a camera inspection. The old building trap pipe made of clay was broken. In freezing temperatures, the crew was out and repaired everything within days! Unfortunately, the ground was frozen (minus 30 temps outside), so the crew did their best to fill the front yard back in. Phil told me to give them a call once the Spring came as the dirt/soil would settle. Sure enough, the crew came back not only once, but twice because the soil had settled a couple times creating a big pit. Phil also took care of applying for the rebate from the City which we received within a month! Very happy with Mr Rooter and, without hesitation, I recently recommended Phil/Mr Rooter to our neighbour!
- Approximate cost of services:
- $3,600.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hello Silvana,
We greatly appreciate the sharing of your experience with Mr. Rooter Plumbing and our plumber Phil. We are happy to provide the best in customer service. Thank you for choosing Mr. Rooter Plumbing of Greater Toronto