Toilet and faucet replacements and shower drain unblocking
Took a long time about getting my review up but really wanted to say how happy we've been with plumbing services from Mr. Rooter in Toronto.
We've had a couple of plumbing emergencies that also involved leaking from our unit down into that of a very angry downstairs neighbour.
Mr Rooter's plumbers , and especially Val Sasu have been easy to get in a hurry and wonderfully helpful and efficient. Getting the membership has paid for itself several times over already.
Last time we had trouble with our plumbing , we decided to go in and fix absolutely anything that might be contributing to the problem downstairs (without having to go in through the neighbour's ceiling).
Val assessed all the sinks and toilets in our condo and expertly advised us on what to do. Importantly, he also told us what didn't make sense to change and kept us from spending more than we needed to at every step of the way.
He helped us choose new toilets and even walked me through shopping for them by cellphone. He came up with a novel solution for replacing the bath tap without necessitating breaking up a large area of wall tiles and he unblocked a cement-like accumulation of clay cat litter dust that had rendered our shower stall unusable. He even threw in a new shower head for free and taught m how to caulk around the sinks and tub myself!
No doubt in my mind who I'll call if there's ever more trouble but I have a feeling there will rarely be anynow :)
- Approximate cost of services:
- $1,000.00
- Company Response
Katja, your review was worth the wait. Your detailed explanation of the customer service and attention to detail Val took in taking care of your problem was superb.
We're happy you've already realized the value in your membership. Our advantage plan offers you an easy way to save money, and once you pay for it you're a member for life!
There's often more than one solution to a problem, and we try to find the best solution for you.
Thank you for your review.