MoveWorks came recommended to me from my Realtor.
The estimator came over and was a little abrupt with me when he walked through my home listing everything we had. He also said that the movers would come at 8:00 AM on our scheduled day.
The price quoted was very reasonable and easily beat every other moving company I contacted. In fact MoveWorks was the only company that guaranteed that the final cost would not exceed their estimated cost.
Three guys came in a big enough truck to handle everything at 9:00 AM. The two non driver guys did most of the heavy lifting and were extraordinarily helpful while the driver wrapped everything and took things apart that needed to be taken apart. The trouble started when he tried to take apart my wife's treadmill. It took him well over 90 minutes to do it while the guys finished loading the truck. In fact we had to wait around for about 30 minutes while tried to figure out the treadmill. He had no idea what he was doing even though he said that he had taken many treadmills apart in the past.
I was moving from Mississauga to Trenton so I knew that there would be some extra travel time, but it took them almost four hours to drive to Trenton. I know there was traffic on the 401 through Toronto, but it took me only 2 hours and 45 minutes to get to my house in Trenton and I drove the same route they did and I rarely go above 105 KPH when I drive.
When they finally arrived, the unloading went well and nothing was broken.
The treadmill was again another matter. The two non-drivers works very hard while the driver tried to put it together with a great deal of difficulty. He got upset with me when I questioned him if he knew what he was doing. Finally, when it was all put together, I asked my wife to try it and the treadmill blew the circuit breaker because there was a short circuit somewhere and the treadmill didn't work. I contacted Anne with all the difficulties caused by the delay with taking apart the treadmill and the treadmill not working and she promised me that she would make it right. She also offered to discount the move as we were well under the estimated time because I had taken over so much of our stuff before the final move with MoveWorks.
I got an estimate on getting the treadmill repaired and the estimate was more then the treadmill was worth, so Anne and I agreed on a value of the treadmill and she sent me a money order for the value we agreed upon.
Because MoveWorks and Anne stood behind their promises, I would not hesitate to recommend MoveWorks to anyone needing movers and more importantly, I would not hesitate to use them again.
- Approximate cost of services:
- $1,650.00