We hired moveworks and at first everything was great. I dealt with Anne on the phone and had no complaints. Then just over 2 weeks ago they moved our furniture, they broke a leg off a loveseat and there was some damage to items in a box that they packed (we paid extra for this service). Anne said that someone would come and fix the loveseat. Since then I have been calling daily and emailed to try to get some satisfaction. Anne says she will call back, thats when I get her on the phone ususally it goes to machine and no one returns the message. I have given them ample opportunity to contact me via phone or email and nothing has happened. Has anyone had any luck with this company. I think I know what our next steps will be but I cant keep calling every day when I know they dont believe in client service.
Postscript:
To update everyone about this company: I have taken them to the Better Business Bureau and they never responded to the BBB about the complaint I files. Someone did come out and fix the broken leg on my loveseat - but I had to track him down myself. The other issues are still outstanding (broken lamp and missing china plates) . To date they have still never called me back. Those few people and I mean few, that did have a good experience, consider yourselves very lucky.
- Approximate cost of services:
- $0.00
- Company Response
Denise has been sent a cheque to cover the cost of the damaged items. We apologize for the delay.