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Monterrey Ceramics Canada Inc.-No Longer in Business
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19%

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Reviews by rating (past 12 months)

Reviews for Monterrey Ceramics Canada Inc.-No Longer in Business

Average customer rating:
6.5 10 (6 reviews)

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Goonthar in Toronto
Goonthar in Toronto
3 reviews North York, ON
5/10

Bathroom Renovation

On the plus side:
1 - The job was done on time (although the work was never really completed)
2 - The price was fair

On the minus side:
1 - The quality of work was mediocre at best
2 - They did not do what they promised
3 - Instead of completing the work themselves, they told me what had to be done to complete the job and left the site once they got paid.

Conclusion:
If you care about quality, you should skip them altogether.

Approximate cost of services:
$5,000.00
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Igal
Igal
2 reviews Richmond Hill, ON
0/10

Hardwood flooring

I question the positive reviews on this page. Stay away from Monterrey Canada. They will gladly take your deposit and will not deliver the goods. I had to take Mike to court and I won the case. Save your time and money, shop elsewhere.

Approximate cost of services:
$15,500.00
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Marilyn Thornhill
Marilyn Thornhill
1 review Toronto, ON
10/10

Travertine Marble Floors - sunset

Our Floors are gorgeous. We did a random style complicated floor and it was done very well with the floor being remarkably even despite the textured stone pieces. They came when promised and were out quick. We found that Monterrey had leading upto date styles with more selection then some of the bigger tile places. Mike was very helpful and sincere and pricing was very fair! Thornhill

Approximate cost of services:
$17,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Lee from Thornhill
Lee from Thornhill
4 reviews Toronto, ON
9.8/10

suppliedandinstalled travertine and porcelain tile

Mike is an extremely knowlegable and friendly person. His staff is always there to assist you. The quality of products is of the highest grade. He has his thumb on the pulse of today's products. Would use his services again and again.
Thanks Mike.

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Nancy from Lawrence Park
Nancy from Lawrence Park
2 reviews Toronto, ON
10/10

Hardwood flooring & tiles

I worked with Monterrey first to refinish my hardwood floors. The crew came exactly when they were expected, were extremely pleasant and did a fabulous job! Mike worked with me to ensure the project was completed in the time I needed and to the quality I expected.

We also purchased our bathroom tile from Monterrey. The quality of the product and the timeliness with which our order was ready was terrific!

Thanks Mike for the great service!

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Anonymous-6029
Anonymous-6029
4 reviews Toronto, ON

First Review

4.5/10

New home reno

Not very impressed with the workmanship and time that it took for them to complete their project,
they overpromise and underdelivered.
They use low-tier workers that are not experts in their fields.
The work finally got done but not before many a phone call to get them back to the site to do what was promised.
If you want ok pricing - call them
if you want great service - skip them

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Company Response

Not knowning what the job entailed or what project you are referring to,it is very hard to respond but we will try our best. Our ultimate goal is to keep the customer satisfied and for the customer to come back. We would like the person to come forward and let us know if ther is anything we can do to recitfy the situation. In the construction bussiness schedules seldom run according to plan. In most cases there a lot of delays because of many factors. It like a puzzle with many pieces. We do not mean to over promise or not deliver on time. 95%of the time we are successful on living up to the customer's expectations. We hire top people in the trade who are reliable and knowledgeable. Once more please let us if we can do anything for you. Sincerely Michael Fischer

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

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