We engaged Mike's carpets for the install of laminate in our basement suite. We specifically asked if the flooring we chose had a small pattern, which meant we would see the same boards repeated over and over again. We were assured the print was so big we might never see that same boards for the entire suite. We got a quote for 435sqft plus overage. The installer showed up with less than the minimum needed to complete the floor. The finished job used virtually the same 3 boards throughout because the pattern sucks and the installer was down to scraps to try and finish. And then, we got charged for nearly 100sqft of wastage that never even made it to the job site, the scraps make up a significant amount of my installed floor. Called the office, called Mike, called the office again, and again - No one ever responded - worst customer service ever. I have a complaint in with the BBB and I've frozen my payment through Visa ... good luck to you if you decide to deal with this crook.
As an update, although they don't like being called crooks, they still haven't called me back or made any gesture of acknowledgment. Someone takes your money and charges you for material that never even showed up at the site, and then disappears ... what do you call that?
- Approximate cost of services:
- $2,000.00
- Company Response
Hi Paul. At Mikes Carpet & Flooring we provide professional, honest service. We dont appreciate you saying that we are crooks. You were not over chargesd. It is our policy to add a wastage fee which was explained to you and you agreed. As for the laminate,you had a large selection for you to choose from and you chose the laminate color and pattern. We provided you professional honest service. The installation was finished on time and you recieved the laminate that you chose.