Mega City Roofing Inc

UPDATE: March 6, 2012

Had a terrible windstorm last weekend. Found a few shingle strips in my backyard. I wasn't sure if they belong to my roof or my neighbour (we both have the same style and colour). I notified Tom and he sent someone from his crew to inspect my roof the next day. Everything was fine for me...wasn't my roof. How's that for customer service almost 4 years later!

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I got estimates from the top 3 roofers (in my area) based on Homestar reviews. Tom was the only one who promptly showed up for the appointment that fit my schedule, gave me a written detailed estimate face-to-face, patiently answered my questions, did not use any sales pressure tactics or critize his competitors to make himself look better. Upon completion of the job, the area was left clean and the roofing job was excellent. I could not observe any shortcuts, when we had follow-up questions afterwards. Tom answered our questions. I would recommend Mega City Roofing, for their professionism and customer service.

I am very impressed with Mega City Roofing. We had both a shingled roof and a flat roof replaced. The team was always prompt, efficient, respectful, and a delight to work with. Tom was very knowledgeable, and always eager and willing to answer fully all questions that I might have (no matter how silly I thought that some were!). He was so easy to talk to and very easily accessible which was extremely reassuring to me. Their work was high quality work, at good prices too.
I give them my highest recommendation. Thank you!

I am delighted to have hired Mega City Roofing-Tom and his team to replace my roof.They are professional,fast and clean.The job was completed within the promised timeframe. Tom is reliable,he always returns my calls promptly,which is a very good business practice. He also takes his time to explain the 'whats' ,the' whys' and the' hows' about the roofing job to give me a comfort level. I did not ask for any quote from another company. I am going to place my trust in my belief that, in most cases, you get what you paid for.

I had a leak in my roof...I called Tom (whom I found on Homestars) and, despite what I'm sure must be a very busy time for him with all the snow/ice/cold, he came over within just a few days. He went up on the roof, took pictures to show me that it was only a relatively minor problem with caulking, went to Home Depot and got the needed materials, came right back and fixed the problem. Thank you Tom...I really appreciate your help!! Liz in Leaside.

A couple of years ago we had a very small flat roof that needed to be replaced. Tom's quote was a bit higher than the others, and our budget was tight, but he patiently walked us through the quote and educated us on the whole process. Tom felt like the right choice and he was. We recently purchased another house that required a completely new roof. Without hesitation we called Tom before putting in an offer so that we could find out what the type of project would entail, he was open and honest with us. When we bought the house, he was one of our first calls. We both work during the day, and so we set everything up with Tom by phone, did the paperwork by email and then after the job was done he came by in the evening to sign the papers. The job was done in less time than expected. There is definite value in having contractors that are reliable, provide quality workmanship and that you know you can trust. I would not hesitate to recommend Tom and Mega City.

I asked Tom to come to my house to evaluate my roof because I suspected the builder didn't do a good job. He came out even though he had a busy schedule and checked over my roof. He told me that the roof was alright and it didn't need any work. He recommended me to another person to get the flashing redone.

In brief, he was very pleasant and professional in his conduct. His honesty was also evident and much appreciated. As many of my friends have agreed on, there are many who don't mind paying for honest tradesmen who will not try to rip you off or go for the lowest price. I would recommend (and have) Tom to anyone who needs any type of service regarding their roofs!

When Tom came to give us an estimate to replace our old roof, he was very informative and helpful. His quote was reasonable compared to three other companies, plus he added some upgrades at no extra cost. Tom also had the best material and labour warranty.

We have since had a severe windstorm which bent up a few shingles (weather hasn't been warm enough for shingle sealant to adhere). I notified Tom and he came right away to fix them.

Thanks Tom for doing a great job and for your fast follow-up service.

D & L in Claremont

Tom drove out to the West end twice to give us an estimate during the "craziest" time of the year, and managed to complete our roof before the first snow storm. His crew was courteous to consider our neighbours vehicles and asked them to move them (something we overlooked) before starting the job. Our lot was left spotless, and our roof looks great. After completing the job, Tom was available to help us with a couple of follow-ups that we accidentally overlooked, and helped us get them taken care of (vents and eavestroughs).

Mega City overall did a good job. The crew dented some facia with their ladders but Tom came back to repair. The roof sprung a leak in one area, but Tom was very quick to have it repaired. Tom is very concerned about how his customers feel and will stand by his guarantee. Happy Holiday's Tom & Crew.

mega city is the best. They showed up on time and removed five layers of shingles in no time. they had all the shingles done by 1 pm. they also installed a skylight with the contractors help. the yard was completely cleaned up and I can't say how impressed I was with their profesionalism . I will not hesitate to use them again or refer them with confidence to anyone needing their services Thanks from Jerry