Mclaughlin Flooring Installation Inc.

We have now used Rick's company twice and have been extremely satisfied both times. Projects were completed on time, the crew picked up all left over materials + his installer Max even listened to classical music!

We called Rick to see about sanding and staining our upstairs to match what we have downstairs as we are selling our home. The previous owners sanded the floors but never got around to getting them stained and neither did we. Had this done while we away on hols' and we we returned, we were VERY pleasantly surprised. Not only does the upstairs look good, it is outstanding work and they match beautifully. Now we are wondering if we should move...(joke)! I would encourage you to try Rick and his staff. They are reliable, neat and tidy plus the end result will please you. Rick is very personable as well. Thank you and well done guys.

We hired Rick to install new bamboo flooring in our home. We couldn't be happier with the results or the service. Rick is knowledgeable, helpful, honest, and fairly priced. We had great communication, his team worked clean and he kept us apprised every step of the way. I especially appreciated how detailed the quote was (he wrote up a quote with every possible scenario, and then charged us only for the work that was necessary) and how he was very forthright with his charges. My floors and baseboard look fantastic!!!

I hired Rick to install my new hardwood flooring. Once the old carpet and parquet were removed, it was clear that a new subfloor needed to be installed before the hardwood could be. Rick was there, inspecting to ensure that all the options were provided to me, and then to bring in the team to get the additional work done WITHOUT affecting my timelines. He brought in an additional crew, as well, he brought in a team on the weekend. He was always there when he said he would be, and always on time. I also wanted my existing baseboards re-installed, and Rick helped me with that too. The workmanship was amazing and I am so very happy with my new floors. Rick is truly a professional who is passionate about what he does. I would hire him again in a heartbeat.

I'm a fist-time home-owner and was on a tight timeline to get my floors in. Rick really knows his stuff and pretty much guided me through the whole process. He explained any anticipated problems and provided solutions where possible. The installation went smoothly and was completed in less time than expected.

I have recommeded McLaughlin Flooring Installation to my friends and family. I was very pleased.

Update April 7, 2012 - Spoke to Rick within 24 hours of the review. There seemed to have been some mis-communication and I feel through the crack. He came by the house with Max and apologized for the situation. Max, unbeknownst to me, actually is Rick's crew chief and has been for the last 10 years! They identified the problem areas, assessed it, and took it apart immediately. A couple of days later, they got the new flooring and installed it. He didn't ask for any money, and he mentioned that his objective was to keep his customers happy, as he was looking at the bigger picture of his reputation and longevity of his business. I was impressed and glad to hear these words and that is why I have amended my rating.

As a customer, I understand that people and companies will make mistakes. The manner in which they acknowledge and resolve these issues is what makes the great companies stand out from the rest. It is this trait that makes me believe that Rick and his team will be able to continue down this path with great success.

March 30, 2012 -Used Rick's company - he outsourced it to Max. After 2 months of the floor being installed, it started separating. Called Rick - took forever for him to show up. He came by and said it was weird ! Said he would contact Max and get back to me - that was beginning Feb 2012 - haven't heard from him since !

Fast, quality work, considerate people. Highly recommended. They also recommended where should I buy the laminates from, great price and great quality. They finished the project earlier by one day and they stayed late until the work was done.

I had Rick to install my flooring in April, 2009. I saw his review on Homestars and thought he would be good contractor for my 2bedroom apartments in North York. I hired him to install engineered hardwood. As new homeowner, I do not have any knowledge of flooring installation, I only know which color of the floor and type I want. When I went to the store to pick up the sample (He works with Brampton hardwood flooring), I picked up the maple engineered hardwood flooring. He subcontracted out to two guys to do the job. Instead of estimated 3 day process, it was turned into 7 days.

After installation, I thought his subcontractors did a good job because it looked wonderful, but then in winter time comes, I saw a large gap between my bedroom and my living room. I had to call Rick to see if he can fix this, I called many times, no return of phone call at all. I gave up calling afterward because the floor gap closes during summer time. So I let that slip by.

Recently, I had a flood in the apartment, I had to fix about 100 square feet of damages. I called Rick again to see if he can fix my floor. He came by, measured it, and then I had to chase him about the estimate because he was not answering his email, text message and voicemail that I left for him. I was away from the country, and it is an state of emergency because now my apartment is a rental unit with tenants. They need to know how fast I can fix this.

When he finally picked up my phone call, he told me that he does not do email, or he has any time to reply text messages. His attitude was very rude over the phone. So then, it took him 1 week to give an estimate. The estimate only provided the price, but no details as how much wood cost per square feet, how many days to fix and if the wood I used 3 years ago still exist. The only thing he told me is this is a difficult repair because it was done through tongue-and-groove as all the pieces of wood are connected to each other. This was shocking to hear because when I first contracted this out to Rick, he told me it would be easy to remove and change pieces.

I had to call another contractor to see if I can get the quote faster, and I finally found one who is reliable and responsive. I went with this contractor instead of Rick. The new contractor opened up the floor and said the floor was poorly installed, and the underpad was also poorly installed. He also mentioned that because the method of the floor was installed, made it impossible to fix the floor just by area. The entire area has to be changed. He also made the call to Brampton hardwood to see if my old flooring still exist, they said it does not exist anymore. So I had to find new wood to replace my existing one.

This was an extremely stressful period for me and thanks to my new contractor that he has everything fixed in a time that he promised, and my new contractor was very transparent about the cost and the details.

Even till now, Rick has not replied his email about my question regarding to his quote. He does not do a follow up with the quote or provide any updates. His unprofessional-ism made me wonder why he got all those positive reviews on Homestar? And being responsive and keeping up with the update is who I need for this job.

This is 2012, Rick is still not using Email or Text message to communicate. I would definitely not recommend him for any floor installations. If anyone is interested the contractor that I have used, send me message so I can refer him to you.

Update: after I had written my review, Rick as someone who does not use Email immediately wrote me back stating that I had ruined his reputation. Instead of appologizing, he was even more rude in the email saying it was 'disgusting' to use another contractor. He did not do the floor in the first place and then claim that was his work. He hired two ametuer flooring installers to do my floor! And the floor was not installed properly either. Flooring installation is a business, I am just a client looking for someone to repair my floor. If he cannot deliver my expectation in the first place, why would i use him? I had a faith in him but he is very unresponsive. He mentioned that there was communication breakdown, but I had given him an alternate contact in the city for him to contact. He did not reply until I chased him. Oversea was not an issue, I maintained my availability for communications, and my new contractor did not have problem communicating with me either. Then again, I would not recommend him to anyone who is looking to install their floors.

We are a small business that just moved into an office in an old building. We pulled up the carpet and there was original hardwood (but in need of refinishing). I called a few places, and Mclaughlin flooring was the only ones who took my call immediately. Then they came in the very next day to do an inspection and give a quote! The price was great compared to other places I had called when we were first thinking about doing this. Rick and his team helped us find a solution for the strict rules of our building (could only be done on weekends, with minimal smell or distrubstance), and for the holes in the floor. They made sure they were able to get it done on the only days we could do it, and we were amazed how quick it was (2 days). I had been told by others that it woud be 3-4 days min. And best of all, the floors look beautiful. Rick was a pleasure to deal with, and now other offices in our building want to do the same thing for their floors! Highly recommend

Just want to say thanks for your professionalism and a job well done from start to finish. I would recommend you without any reservation. I particularly liked the detailed breakdown of your estimate.