Mayday Drain Services

I called Mayday Drain services to do an inspection of my floor drains to ensure they were in good working order (planning on getting some additional renos done). Roy arrived and came in and did the job and then some... He helped map out my drains and answered a plethora of questions I had in regards to plumbing renos for my basement.

Not only that I mentioned that I was looking for people to do additional work and he followed up immediately with me a couple hours afterward.

I would not hesitate to contact Roy again if I ever had any plumbing problems!

Excellent service. Same story as others -- after doing laundry my basement flooded. Roy came out promptly and diagnosed (using camera) an old trap that was blocked at the front of my house. He snaked it enough to clear the blockage but put me through to a contractor who is now going to fix it properly. Excellent service, courteous. So glad I found him through HomeStars.

As are all emergencies, they don't happen at the best time, however, Roy was quick to return my call and assist me in a dire time of need especially when operating a commercial unit.

Being well versed in this trade, he was able to answer my questions in an honest and friendly manner. His honesty, friendliness and knowledge help calmed my growing concern over the problem and trust him in assisting me.

Punctual on arrival and quick to solve the problem (with a high degree of quality) Roy was not only able to diagnose and solve the issue, but suggested an array of recommendations for preventive measures. Roy would diagnose the problem and educate me along the way thus further reassuring me that he would know what to do.

Furthermore, he is a great at what he does in a very honest, friendly and professional manner. I now know who to call when a drain problem arises!

Thank you Roy Gibson!

Roy Gibson (Mayday) was referred to us following a flooded basement. Over the telephone Roy spent considerable time explaining the possible cause and remedies. After the basement sub-floor was removed he identified the extent of a storm sewer blockage and called another contractor with specialized high-pressure water cutting equipment to clear tree roots and calcite from the storm sewer pipe. Roy has subsequently undertaken other small jobs for us. In every case he has arrived punctually, been extremely helpful and professional. He is an honest hard worker - a real gem - and we have no hesitation in recommending him.

Roy Gibson of Mayday Drain Services is a class-act and a dying breed—one of those professionals who knows his trade and takes pride in doing the job right the first time. Roy spent over an hour mapping a complicated, deep-set, old drain system that crossed onto my neighbour’s property and was clogged with roots and calcite. He came up with affordable options, put me in touch with a contractor to do the work, and happily shared his vast knowledge and advice for dealing with city regulations. I am going to frame his business card so I never lose it!

Basement drain blocked. Roy arrived in 1hr identified the cause and location. cleared immediate problem and recommended permanent fix and contractor. Multiple snake/TV runs at less than half the amount I paid last year. Competitor had not done what they claimed. Highly recommend an honest professional!!!

Roy Gibson is prompt, efficient, knowledgeable, frank, honest, friendly and delivers value for your hard earned money. He will also give you a price over the phone which is another way in which he is better than many other service providers.

After coming back from a week away from our house we did a major clean up of the house and multiple loads of laundry, the next thing we found was the basement was flooded. Obviously we had a draining problem.

After numerous attempt of failing to open the cleanout cap, I decided to get professional helps. That was how I cam across Roy from Mayday Drain Services. He showed up ontime based on a booking over the phone in the previous day. I was extremely impressed with his honesty. He comes to solve your problems, not to trick you or scam you. He is also very knowledable and most importantly very willing to share. He ended up breaking and replacing the cleanout cap and snake out the cleanout trap as well as did a camera inspection. We found the price is fair and the service is excellent. We were very happy that the problem was solved within an hour!

Thanks Roy!

I'm a new homeowner of 2 years. My drain that is connected to 2 washrooms started having some problems just after the 2-year TARION warranty expired. As usual, the builder refused to step up because it was after the 2 year expiry, but this problem started way before then. I called up Roy and showed up the same day. I was also dealing with a power-outage the same day and he was nice enough to stick around until the power came back.

Upon inspection, Roy discovered a plethora of 'slurry' in my drain pipes that was the result of lazy construction workers washing their grout and all other crap down the drains during the construction of my home. It took 2 years for it to finally back up to the point that it wouldn't drain anymore (mostly because the two washrooms were rarely used). Roy explained the issue and provided the footage I needed to open a strong case against my builder to make them pay for the neglect and necessary work.

Although Roy was not able to clear out my drain (it was way too blocked and needed something even more powerful), he recommended someone that did the job right and I have no complaints. Friendly, genuine and professional, I'd recommend Roy for any drain service job.

Thanks Roy!

We were having a problem with our building drain. Water was backing up in the sink in the laundry room whenever anybody used any drain in the house. I called a plumber who inserted a snake going from the home towards the city sewer for about 50 feet, but could not clear the clog. After searching homestars, I called Roy of Mayday Drain on a Saturday. To my surprise, he was willing to squeeze us in before another appointment he had on Sunday morning. He came, inserted his camera in the same drain as the plumber and it got stuck at the same point. Roy then traced the location of the camera and found that it was stuck at the trap outside. He then used a plunger in the breather and was able to clear the clog. This solution cost me just $350. The alternative, suggested to me by others, was to dig, find the drain, put in a cleanout just to diagnose the problem. In the meantime, we would have to live with the problem. Roy's simple quick solution saved us money and inconvenience. He kindly suggested the name of a company that could put in a better trap and cleanout down the line if we wanted. Roy was just terrific - great guy, hard working, expert, honest. Thanks, Roy!