Master Concrete & Interlocking

Last year in March 2014 We planned to have our front porch with stairs, side walk, garden wall, back patio with stairs in stammped concrete. We called Master Concrete and the sales person Tiago visited our house to provide us the quote for the work. He was very nice and helped us in finalizing the design (he did excellent job as sales person). We gave him advance deposit and waited for our work to start. The work started in June and we had lot of problems since then. There was miscommunication between my written drawing and agreement versus what the head "Herculano" was making. Fortunately my wife was at home and she told him that it does not look right! Herculano tried to ignore her, but then she called office again and insisted to talk to Tiago. After lot of frustration the matter was resolved and they made what was on the agreed drawing. We paid full amount as soon as the concrete work was complete but the sealant was supposed to be done after few weeks. We had to call many times for that as well, and the sealant work done was done in so much rush that in many places you can see the marks like work done by non professional person.
The overall work quality was so so, not very impressive and when we mention about the quality, Herculano's response was "It is concrete work not wood work", while we could see clear imperfections in the finish. As money was paid in full, not much we could do!!
In less than 8 months, we started seeing the cracks in the garden wall, many chips all over the surfaces, even a big piece broke out from the side walk concrete. I emailed and sent pictures to the office on April 11, 2015 for the repair work as it is still in the warranty. I have called many times, and only one time I was able to get the real person to response and I was told it will be repaired in May, it is almost end of May and I have not seen any action from MC to fix it. I have sent another email reminder and if they come and fix the problem and satisfy us, I will come back and update this review. As it is today, I can not recommend MC to any one.

This company was excellent to work with. The office staff, Jen and Jennifer, the men that did the driveway, the owners and the salesman Tiago were great. The driveway is beautiful and I am extremely happy with their workmanship!

My husband and I wanted to get the front porch steps and walkway redone @our home because several years ago we had another company do some stone work that was absolutely appalling. Over the years the entrance to our home was becoming dangerous so I started the process of getting quotes from various companies in early May. When Tiago from Master Concrete came we were very impressed with his professionalism as well as recommendations re. materials, asking if we wanted curbs (which we had not considered) and offered a solution to a problem area. We felt the quote was very reasonable so I called the office to request they move forward and spoke to Jennifer. She too was very professional and friendly and continued to be so even though I / we called her several times during and after the job with questions. All the work was done in a timely manner, the crew was awesome, there was absolutely no mess or debris left that we had to deal with and the end result was amazing! We have had so many compliments and every time we are asked 'Who did the work?'it is without hesitation that we say 'Master Concrete'. For anyone looking to have concrete work done, or any of the other materials they offer, I am 100% certain you will love their workmanship and receive the same high quality service we did. You have a wonderful team, our heartfelt thanks and gratitude to all. Sincerely, Michelle and Judson
PS I can't help myself but I need to add: One of the companies we got a quote from is working on a house just down from us. Needless to say I am SO glad we didn't hire them! The job started a few weeks ago and I haven't seen anyone working there in well over a week. The little bit they've done looks horrible and I'm not sure if it was the landscapers idea to tear up all the grass and just throw mulch down but if so I feel really bad for this homeowner.

Back at the beginning of the year, we asked MC to come out and quote us on a concrete pad for our shed. We signed a contract for them to come out Apr/May. The process took a few days, but they were professional & courteous and did an awesome job cleaning up when the job was complete; like they were never there. We are very happy with our pad & would recommend them to anyone. Thanks guys... maybe we'll have more projects for you in the future.

It started with a useful estimate, excellent advice and finished with a job more than well done! Great service, professional workmanship. The team effort to deliver a beautiful new driveway and sidewalk paid off. We were impressed with the quality of work and, having had experience with various other renovations, we dont take excellent service for granted. Thank you to Hercules and his crew. We will definitely recommend your team to friends and neighbours.

Exceptional Service from start to finish. Hercules and his crews were outstanding. The project had several phases that were masterfully handled, including scheduling the right phase to coincide with ideal weather conditions. The crews were polite, friendly and craftsmen. Care was taken to clean up everyday. Proper grading, rebar/wire mesh and attention to detail should provide a solid long lasting project. The exposed stone driveway, walkway and stairs are a work of art. Thanks to our friends at Master Concrete! And yes, competitively priced!

It's to bad, there customer service from the start was amazing, the workers were great, the price was good but sadly you get what you pay for :(. Immedielty after they finished our stairs started to crack and the back pad started to crack and and chip away. After many calls in Aug and Sept of 2013 I was told you are in our repair book someone will come out and take a look. Guess their repair book is pretty full it's June 2014 and still no one has even called. Should I call them more? Yes, but I shouldn't have to!!! They say they have great customer service sure they do but when they have your money paid in full they move on. So sad

Great job!!! Professional, hard working, clean job, on time. Great price as I got 4 quotes and they were the best price. Highly recommend Master Concrete and will use there service again.

Master Concrete completed my outdoor driveway project in an extremely professional manner. In addition to installing a concrete driveway and a concrete pad (for a shed), they also helped solve a drainage problem my neighbor and I had by installing a weeping tile and gorgeous river rocks. Great job completed on time and on budget. I would definitely recommend them and in fact plan to have them return in the spring of 2014 to take on Part 2 of the project - a front u-shaped driveway plus stairs to the front entrance.

It was an amazing experience from the beginning with Tiago coming out to give us a quote. Hercules and his crew did a fantastic job for us they were always on time, cleaned up and made sure the job was done correctly. We will definitely used them in the future.Thanks for making us happy and for doing a great job!!!!!!!!! Reshma and Rishi